3 Replies Latest reply: Nov 18, 2012 3:52 AM by Michellel1984
Michellel1984 Level 1 Level 1

My son has paid for an in app purchase,is it possible to get a refund?


iPad 2
  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    All purchases are considered final, but you can try contacting iTunes support and explainwhat happened see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and (depending upon what version of iOS that you have on it) you might also be ableto set 'Require Password' to 'Immediately' via the Restrictions screen.

  • seventy one Level 6 Level 6
    expertise.peripherals
    Peripherals

    Did it fail to function?   Did it not download properly?   Why do you want the refund?

     

    All sales are final (as far as the word goes) and it is part of the Terms and Conditions that you understand this.   Having said that, my experience with App Store has always been positive and if you have a genuine reason to ask for a refund, it will be considered, I am sure.

     

    But 'don't like it, can't use it,' won't wash, I'm afraid.

  • Michellel1984 Level 1 Level 1

    Thanks for your help.I have emailed apple and added restrictions.I had just purchased something and then let him play cut the rope and he clicked to buy some super powers and unfortunately chose the one for £12.99!