7 Replies Latest reply: Nov 23, 2012 11:57 AM by Linc Davis
mecheng007 Level 1 Level 1 (0 points)

This latest update for safari will not install please can you help

  • Linc Davis Level 10 Level 10 (168,950 points)

    What happens when you try to install it? Be as specific as possible.

  • mecheng007 Level 1 Level 1 (0 points)

    I just get a message saying an unexpected error has occured and the updates cannot be installed, this is together with the java update and a HP printer update, I have tried to install them individually but it did not work.

  • Linc Davis Level 10 Level 10 (168,950 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.

    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into a message.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • mecheng007 Level 1 Level 1 (0 points)

    Hi Linc

    this is what I had,

     

    Nov 18 22:37:01 paul-smiths-computer Software Update[11060]: Releasing Lock: 501, 11051, 0

    Nov 18 22:37:01 paul-smiths-computer Software Update[11051]: Error: “PKInstallSandbox-tmp” couldn’t be removed. (NSCocoaErrorDomain code 512)

    Nov 18 22:37:31: --- last message repeated 2 times ---

     

    Paul

  • Linc Davis Level 10 Level 10 (168,950 points)

    Launch the Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Drag or copy — do not type — the following line into the Terminal window, then press return:

    sudo chflags -R nouchg,nouappnd $TMPDIR.. ; sudo chown -R $UID:20 $_ ; chmod -R -N $_ 2> /dev/null

    Be sure to select the whole line by triple-clicking anywhere in it. You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning. If you don’t have a login password, you’ll need to set one before you can run the command.

    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal. Try the installation again.

  • mecheng007 Level 1 Level 1 (0 points)

    Hi thanks for all your help but I tried this fix but it did not help other than I do not know whether I left it running long enough but I did get a new line with  dollar sign but it waas after my name. Iassume the login password was the one I use to log in to the computer with.

  • Linc Davis Level 10 Level 10 (168,950 points)

    Let's try again to get some information from the installer log. Display it as before, but this time click the Clear Display button in the toolbar of the Console window. Then try the update again. Post the messages that appear.