4 Replies Latest reply: Nov 18, 2012 9:36 AM by AndrewLee9023
AndrewLee9023 Level 1 Level 1

I bought my new iPhone 4S from Verizon in around January. Just yesterday my lock button gets jammed out of nowhere, by that I mean it still kinda works, but with a large amount of pressure and it stopped making that physical clicking noise it used to make. Solutions?

(It's still covered under the 1 year warranty I get from Apple after purchasing a phone.)


iPhone 4S, iOS 6.0.1
Solved by tomyiiii on Nov 18, 2012 9:17 AM Solved
As long as there's not physical damage e.g dents, you should be able to get a replacement from your local Apple store.
Reply by brad805 on Nov 18, 2012 9:18 AM Helpful
Yes, covered by 1 year warranty, make Genius reservation and take to Apple.
Reply by brad805 on Nov 18, 2012 9:23 AM Helpful
Until you get resolved with Apple, use virtual lock button. Tap Settings App > General > Accessibility > Assistive Touch > ON > then tap the new white button on screen > tap Device > Lock icon. You can even use it to turn OFF iPhone. To turn if you don't want to use poor functioning real button, just connect iPhone to power ie charger or USB port of computer.

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