5 Replies Latest reply: Nov 30, 2012 8:26 AM by planb77
mark3535 Level 1 (0 points)

hi i cany sync my ipod shuffle it keeps saying ipod can not be found and wont restore any help would  be great


iPod shuffle, Windows XP
  • planb77 Level 7 (32,315 points)

    Did this iPod sync okay with this PC in the past? 

     

    Is iTunes up to date? 

     

    Are you plugging the iPod into a high powered USB 2.0 port on the back of the PC?

     

    B-rock

  • mark3535 Level 1 (0 points)

    yes this ipod has synced with this pc in past adn i connect using usb connector i got when i bought the ipod

  • planb77 Level 7 (32,315 points)

    Any ideas of what might have changed since the last time it was able to successfully connect? Did you recently install any new software or USB peripherals/drivers that could be causing some sort of conflict?

     

    What have you tried so far in terms of troubleshooting?

     

    Does the Shuffle still charge while you have it plugged in?

     

    B-rock

  • mark3535 Level 1 (0 points)

    i have uninstalled my ipod shuffle and when trying to reinstall it comes up with its not windows logo compatable any help?

  • planb77 Level 7 (32,315 points)

    its not windows logo compatable any help

     

    Could you clarify?  If it's an error message, what is the exact and full wording of this error message?


    B-rock