Followed the directions on the support page: at itunes store, logged into my account, clicked on "Purchased", clicked on icon next to "Prep & Pantry", it only down loaded the "lite" version. No full version noted anywhere under "Purchased", although my account does show I paid for the full version. Full version IS on my iPad but did not transfer during syncing either. I sync with my a laptop that has windows xp (older laptop, will not support windows 7). Any suggestions?