Previous 1 2 3 Next 35 Replies Latest reply: Nov 24, 2012 9:58 AM by gs_mac Go to original post
  • -PhS- Level 1 Level 1

    Same problem for me, cannot update app. Apple App store nor iTunes App Store

  • Mostertman Level 1 Level 1

    I having the same problem sinse yesterday Morning, very annoying! very very annoying!

     

    Error (11111) when i connect my ipad to my mac and try to do updates trough the itunes store.

    when i try to update apps on my ipad trough the  itunes store, it shows the updating bar for a smaal second and than it dissapears again. app still isn't updated.

     

    I tryed resyncing my Ipad, and now i'm left with an Ipad full with apps i removed a while ago...

    The way apple works this, way maybe be secure but its also very very annoying, when it doesn't work.

     

    Please Apple fix this!

  • gs_mac Level 1 Level 1

    I'm in the same boat as everyone else here.

     

    No updates from iTunes (error 11111)

    No updates from iPhone 4s or iPad 2 (the empty update bar appears on the app's icon and then disappears immediately)

    No updates from App Store on my Mac (error "MZCommerce.JmsSendError_message")

     

    Honestly I have now 45 updates pending and I'm not willing to go through an average 40 taps per app to get them updated... :-)

     

    Apple phone support is too busy here in Italy and there's a standard "call later" message, and they've not yet replied to a couple of email, one to the US support team and one to the Italian support team. My feeling is that they're overwhelmed by this major bug in the e-commerce system.

  • dheimoss Level 1 Level 1

    Good morning.

     

    Approximately since afternoon of Saturday 17/11 I have problems updating the app on my iDevices (I have an iPhone 4S 16gb, 16gb +3 g and an iPad2 iPad3 a 16gb +3 g).

     

    On all three devices I can't perform updates notified from the App Store, or make new installations. When I try to update or install one or more applications, the download seems starting for 1 second but it stops immediately without any error messages but enabling the refresh button again. Reiterating attempts I received a one-time error code MZCommerce.JmsSendError_message.

     

    After many attempts to update, and only few times, the update of a single application is successful. I don't think it is a problem related to a single device becouse it appears on all my devices. The problem is using 3G and/or wifi connection, even after restarting the App Store or device.

     

    Could you please support me in resolving the reported?

     

    Thanks

  • gs_mac Level 1 Level 1

    dheimoss,

     

    Please note that, while I hope that Apple staff monitors somehow these forums, this is not a direct channel to communicate with Apple. You should send them an email or call their phone support. Nevertheless, as this appears to be a widespread problem with the overall e-commerce infrastructure at Apple, they've not yet replied to my emails and phone support is too busy in Italy to answer the phone.

     

    Hopefully they'll sort out this mess ASAP, the online store is definitely a significant business for Apple.

  • kiki1780 Level 1 Level 1

    I have the same problem and my apple ID is still valid and in use

  • dheimoss Level 1 Level 1

    Hi gs_mac,

     

    thanks for informations. I have already sent an email to apple support, but I thought to share this information/question/issue also on this channel.

     

    I hope also Apple team solve this problem asap.

     

    Regards

  • gs_mac Level 1 Level 1

    Hello,

     

    I've just received a first reply by Apple support, it's quite good news IMHO:

     

    "XXXX here, from iTunes. I'm sorry to learn you encountered error 11111 when trying to update the various apps from your iTunes Store Account. I can certainly appreciate how eager you are to have this issue addressed and I would be happy to share information with you.

     

    It appears many others have encountered this error and difficulty. Our engineers are currently investigating the issue and working on a resolution. As soon as additional information has been made available, I'll be sure to pass it along.

     

    Many thanks for your support and understanding, YYYY! It's very much appreciated!"

     

    So, as I hoped it's a widespread issue unlike similar issues in the past which were dealt with one by one, case by case. The Store is too critical for Apple to leave such a bug open for a long time. Fingers crossed everyone!

  • happycheese Level 1 Level 1

    same problem here can't update from my iphone , ipadmini and PC

  • azcahill Level 1 Level 1

    @gs_mac, please let us know if you get any other response!

     

    My 2 emails were ignored and both were closed with no resolution nor response other than the auto-robot "thank you for submitting, a rep should reply to you, most times within 24 hours."  I did not receive anything like you got from the Apple iTunes rep.  Lucky you....

     

    I suspect this is not yet widespread, but it started for me on the 17th.  At that time none of these threads were started so I went the Support route thinking they'd at least look at it.

  • Dan Chichester Level 1 Level 1

    I wouldn't count on the reply being a full recognition of the problem, yet. I received a reply, too, but the phrasing of it is just them inserting the subject line into the body of an email. Mine read, "I'm sorry to hear that you're having trouble updating your apps and you're also getting an error message "Could not purchase (App Name). An unknown error occurred (11111)".

     

    But like everyone else, it seems to have happened on the 17th or so, and I can confirm it is across devices: both my Macs, my ipad and iphone. So it is "clearly" an account based thing, not hardware based.

     

    Hopefully something gets squared away or replied "for real" soon.

  • trakinos Level 1 Level 1

    Got the same error.

     

    I tried to do the same things with a different account and it worked.

    I switch back and same error pops.

     

    Also tried in some other computer. Same error.

     

    Sent an email to apple.

    Got an reply to get screenshots to them. Sent.

     

    Heres the last reply:

     

    "Dear Costumer X,


    Thanks for the reply. I have reviewed your screenshots, and it looks like this is a network issue. Everything on your account seems normal.


    For this issue, you may need to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case. To find the appropriate phone number, please visit:


    http://www.apple.com/support/contact/phone_contacts.html


    Another option is to describe your issue on our website. After you have described the issue on our website, you can arrange for an Apple Advisor to call you. You can receive a phone call now or you can make an appointment to have an Apple Advisor call you at a more convenient time. To explore this option, please visit Express Lane:


    https://expresslane.apple.com/


    Certain Express Lane Support options are only free during your Apple hardware product's complimentary support period or with an AppleCare Protection Plan.


    Thank you very much for being part of the iTunes Store family, Ricardo. I hope you have a great rest of your day.


    Sincerely,


    employee X"

     

     

    I feel that this answer was a different way to say:

    "We have no idea whats happening or how to fix it. Maybe hearing our voice will make you feel better. Good luck!"

  • jomjom1985 Level 1 Level 1

    FIVE days with this ERROR and Apple does nothing... I need to re-download apps for Mac appstore and I can not. I think we are very few people with this bug to Apple does not care.

  • spiritdk Level 1 Level 1

    I having the same problem sinse yesterday afternoon,I can't download any app now,I don't konw how to solve the problem。

  • batboymac Level 1 Level 1

    I having te same issue and more, my apps on iPhone 4 dont update. The update start e stop instantly, and dont update nothing.