Ben suarez

Q: iMac is stuck on apple logo and spinning wheel

My wife did a software update and them it asked for a restart, she click restart but the computer got stuck in apple logo and spinning wheel. Won't go past that now. Just keeps spinning! Help for I know not what to do!!!! Please any idea?

iMac, Mac OS X (10.7.5), It's a mid 2010 imac

Posted on Nov 18, 2012 2:18 PM

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Q: iMac is stuck on apple logo and spinning wheel

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  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Apr 6, 2013 10:38 PM in response to Suzanne191
    Level 9 (58,956 points)
    Photos for Mac
    Apr 6, 2013 10:38 PM in response to Suzanne191

    Well had you read my response you would have seen it was not rude, it was to the point. With your attittude I'm sure you will get lots of positive responses. Good luck lady.

  • by datz81,

    datz81 datz81 Oct 3, 2013 5:28 PM in response to Kappy
    Level 1 (1 points)
    Oct 3, 2013 5:28 PM in response to Kappy

    Apple Hardware test doesnt work. not with 'D' alone and not with option-D. . the same issue with  also not cmd-r and the recovery ( option key ) doesnt help. safe mode is working and the Mac-HD apper to be o.k. someone have idea???

     

    When i try the Cmd-R it seems to get my command, Apple logo is gone and the gray ampty screen stays but the gray screen is stuck and nothing happans exept the 'thinking' logo ( colord ball ). i tried this for vey long period.

    the same problem after doing recovery ( option key ).i click the recovery 10.8 and its start thinking and stuck.

    Apple Hardware test doesnt work. not with 'D' alone and not with option-D ( with both internet cable and wi-fi ). i also downloded recovery for an external usb and still nothing.

    when i pushed Cmd, Option, P and R again i found my self in the gray screen with thinking logo.

    the only thing that i can do is to boot into safe mode ( shift at startup ).

  • by datz81,

    datz81 datz81 Oct 3, 2013 5:45 PM in response to Kappy
    Level 1 (1 points)
    Oct 3, 2013 5:45 PM in response to Kappy

    I am running Mountain lion 10.8.5 on Imac 27, i7 2009.

    When I try the Cmd-R it seems to get my command, Apple logo is gone and the gray empty screen stays but the gray screen is stuck and nothing happens except the 'thinking' logo ( colored ball ). I tried this for very long period.

    The same problem after doing recovery ( option key ).I click the recovery 10.8 and its start thinking and stuck.

    Apple Hardware test doesn't work. not with 'D' alone and not with option-D ( with both Internet cable and WI-Fi ). I also downloaded recovery for an external USB and still nothing.

    when I pushed Cmd, Option, P and R again I found my self in the gray screen with thinking logo.

    the only thing that I can do is to boot into safe mode ( shift key at startup ).

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Oct 3, 2013 5:56 PM in response to datz81
    Level 9 (58,956 points)
    Photos for Mac
    Oct 3, 2013 5:56 PM in response to datz81

    datz81 wrote:

     

    Apple Hardware test doesnt work. not with 'D' alone and not with option-D. . the same issue with  also not cmd-r and the recovery ( option key ) doesnt help. safe mode is working and the Mac-HD apper to be o.k. someone have idea???

     

    When i try the Cmd-R it seems to get my command, Apple logo is gone and the gray ampty screen stays but the gray screen is stuck and nothing happans exept the 'thinking' logo ( colord ball ). i tried this for vey long period.

    the same problem after doing recovery ( option key ).i click the recovery 10.8 and its start thinking and stuck.

    Apple Hardware test doesnt work. not with 'D' alone and not with option-D ( with both internet cable and wi-fi ). i also downloded recovery for an external usb and still nothing.

    when i pushed Cmd, Option, P and R again i found my self in the gray screen with thinking logo.

    the only thing that i can do is to boot into safe mode ( shift at startup ).

    Your machine may be so old it requires the original OS X discs that it shipped with. Carefully read the instructions for AHT again and you will see what I mean.

  • by datz81,

    datz81 datz81 Oct 3, 2013 6:14 PM in response to rkaufmann87
    Level 1 (1 points)
    Oct 3, 2013 6:14 PM in response to rkaufmann87

    yes, I thought about it. the problem is that my cd driver doesn't work for more than two years now and I use an external cd driver

  • by kibulfoij,

    kibulfoij kibulfoij May 22, 2014 6:46 PM in response to Ben suarez
    Level 1 (0 points)
    May 22, 2014 6:46 PM in response to Ben suarez

    This just happened to me with update 10.9.3. Tried many things and finally it worked. I downloaded mavericks again, but after getting stuck in the end of installation, I restarted it myself. I had unplugged every device conected to it and even took the bateries from mouse and keyboard (I also turn down wifi on other devises, just in case). Then I started it on safe mode and it worked.

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