2 Replies Latest reply: Nov 25, 2012 3:00 PM by keriah
keriah Level 1 (15 points)

I have an ATV (2nd Gen.).  The remote is not working reliably.  I'd like to determine whether it's the remote itself that is bad or something else amiss.


Here's what I've tried:

* new batteries (tried 3 sets); batteries test as good

* applied the latest software update to the ATV

* unpaired and repaired the remote


What does happen: 


* The clicks on the remote are not always "taking" - sometimes, if I press one of the buttons VERY firmly, or if I press firmly to one side of the button surface, then the click "takes". 


* It helps to be about 6" from the ATV.


* Often, the light on the ATV reacts (and I hear the "clink" through the speaker), as though the ATV is recognizing the click.  However, nothing changes on the ATV.  I do this a dozen or so times (with the ATV light flashing each time) and then, suddenly, the ATV responds.


* If I use the "Remote" app on my iPhone, the clicks (gestures) are recognized every time.


This is playing movies from my Mini, with Home Sharing on.  I have tested both with WiFi and with the Ethernet connection.

Mini + Air11, Mac OS X (10.6.8), iPhones, iPods, iPad, MacBook Pro (10.6), PB G4 (10.4), ATV