Phones are unavailable for me. How can i upgrade Leopard to Lion?

Apple has a TTY/TDD line at 877-204-3930. That's how hearing-impaired customers would be expected to reach the company by phone. If you're not set up for that, there is no official channel for ordering an SL disc, but you might get somewhere by using the web interface to iTunes Store customer service, or by going to an Apple Store in person, and explaining the situation.

Correction: I don't think you can call the above number directly using a TTY. You'd have to use a relay service.

Nobody here can address Apple's policies. This is a user-to-user forum only.

But note that Snow Leopard has not been "advertised with a price point" since shortly after Mountain Lion was released. Historically, Apple has only offered the current and previous versions of OSX for sale, so this isn't new.

The Contact link at the bottom of this page has Apple's corporate address. You could try snail mail there, <edited by host>

If you're more interested in simply getting Snow Leopard than rattling Apple about their policy, you can get it from 3rd-party sellers, but you'll probably have to pay more than the original $29.

eBay has a number of listings, and you may find it on Amazon, Craigslist, etc. (Some have ridiculous prices).

Just be sure it's the white, retail disc like this:

not a gray disc that came with a Mac (those only work on the specific hardware model and build period), and not an "upgrade" disc -- those were included with Macs purchased with Leopard but after Snow Leopard was announced, and may not work on your Mac.

You could try looking on eBay or Amazon for a black retail Snow Leopard disk?

Not to repeat your advice Pondini, but I didn't see you post until I posted mine!

test

EDIT: Sorry for the confusion, but there's a serious problem with the forums at the moment -- many posts don't appear for all users. Sometimes you must make a new post for the previous ones to show up.

That's why Klaus didn't see my post (and he meant a white disc, not black).

Long Haired Artist wrote:

The price point of $19.99 is advertised here:

http://www.apple.com/osx/how-to-upgrade/

I would not know the price if it were not advertised. Posting a price and intent to sell is advertising.

I suspect Apple's legal department would not agree. If you wish to pursue that issue, good luck, but this is certainly not the place.

I don't see how this is a policy issue. I see it as an oversight, and would like to have this thread available to others who share my situation of not having access to a phone.

It's clearly not an oversight. When Mountain Lion was released, and Snow Leopard was dropped from the online store, many folks complained. Only after a month or so was it offered by phone.

Again, back to my question, does anyone have any experience with the phone call, leading to a link, what is that link, or does anyone know a way to get customer service via email.

There are no public links or email for sales, only specific support sites, such as: http://www.apple.com/support/contact/

Message was edited by: Pondini

Those disks are running around $90 on Amazon.com these days. 😢 A long way from $29. Amazon.com: snow leopard install disc

OT

Sorry, I mistyped the last paragraph of my last post, then was over the 15-minute limit to edit.

What I was trying to say is, there are no public links (other than the Apple Store) or email for sales. The support sites such as http://www.apple.com/support/contact/ only allow phone contact if the online support isn't enough. There used to be an email or chat option there, but it seems to be gone now, but was for support only.

So, if your main purpose is to get Apple to change it's policy, either snail mail to Cupertino or email to Tim Cook or someone else at Apple seems to be your only alternatives to the phone.

I don't know what country you're in, but in the U.S. I believe a company is within it's rights to sell something by phone only. If they don't want to sell in stores or online, that may be shortsighted, but it's their option.

FWIW, Apple's upgrade to ML page shows:

If you’re running OS X Leopard and would like to upgrade to OS X Mountain Lion, first you’ll need to upgrade to OS X Snow Leopard. You can purchase OS X Snow Leopard for $19.99 by calling 1-800-MY-APPLE (1-800-692-7753).

If I may suggest the following which might be the easiest in your situation - either have a friend take you or drive to an Apple store, explain your (hearing/no phone) problems, and request to purchase a Snow Leopard DVD. You can pay for it in the store and ask them to ship it to you.

You may be able to buy Snow Leopard online. Some folks noticed this link: http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard

I can't see a way to get to it from the main Apple Store page, so can't swear it isn't some sort of leftover, but it's worth a shot. If you're not in the US, try substituting "de" for Germany, "fr" for France, etc., for the "us" in the URL.

Let us know if it works.

Happy Thanksgiving tomorrow!

Link appears viable. I went as far as adding the ZIP and got the correct tax added. Nice find!

Ditto from SoCal. Happy Thanksgiving to one and all USAers, Pumpkin pies made this afternoon. Turkey goes into the oven at 1 PM, Dining starts at 6:30.