Previous 1 2 Next 17 Replies Latest reply: Sep 7, 2013 11:37 AM by A2MWY
slagger7 Level 1 Level 1

After ruining a day's worth of soccer pictures, I tested this glitch on two different Iphone 5s to confirm.


Steps to reproduce:

1)  Focus on a distant object keeping it in the center and zoom all the way in with your camera.

2)  Take a picture and see if the image has shifted to the left or remains how you saw it in the viewfinder.  If its still on center, you probably haven't used the video selection.

3)  Switch to video mode and then switch back to camera.

4)  Repeat steps 1 and 2.  On both of my Iphones, the centered image shifted left, cutting off the left side of the frame and adding to the right. 


The defective pictures will persist until you turn off your phone and turn it back on.  Then the camera will take on-center pictures using full zoom.

Note that as soon as you switch to and from video mode, the problem is back.


I contacted Apple Support on 11/15 and they did not have this problem as a known issue before now.  Both phones are operating on iOS 6.01.


Hope this helps...just FYI.

iPhone 5, iOS 6.0.1
  • WardZone Level 1 Level 1

    Being new to apple as of Friday, I took dozens of rubbish photos at a concert yesterday. I kept having to point the phone 3/4 of a screen to the left of the stage to get a centred shot. As you say, only started occurring after taking a short video.


    Thanks for putting up your post. I'll know not to do that again until apple fixes this latest bug.

  • Lawrence Finch Level 8 Level 8
    Mac OS X

    The "zoom" on the iPhone is digital zoom, not optical. All it does is use less of the sensor. Real photographers never use digital zoom on any camera; take the picture unzoomed, then crop it later to the area you are interested in. All digital zoom does is crop as you take the picture, rather than after (when you have more control and time).

  • slagger7 Level 1 Level 1


    Yep you saw the issue...strange ain't it?  Those clowns at Apple Support never followed up either.  Too busy swimming in money I suppose.

  • slagger7 Level 1 Level 1


    Thanks for the photography lesson but your comments have no relation to the problem above.  Regardless of whether I zoom or not, the picture should be what I see in my view finder; not something off to the left.  Its a bug that needs to be fixed.

  • fsinatra Level 1 Level 1

    Thank you so much for your post.  If was very helpful.  I was at a Penn State Wrestling match when I noticed that all of the pictures were shifted to the left.  I was not too happy with the phone at that point.  I turned it off and turned it back on and the camera centered properly.  I thought that I did something wrong at first.  This has happened several more times since.  I never notice the problem until I look at the pictures later.  Hopefully, they can get this fixed. 

  • Natasha yap Level 1 Level 1

    When will they solve this problem ! Is so annoying everytime I need to zoomed out only can view the full picture

  • traceyjackson7401 Level 1 Level 1

    Just took a whole heap of photos at our NRL team's training session and photos of kids with their favourite players and getting their stuff signed - only to find out that what I was looking at wasn't what ended up in the photo. Everything has been cut off to the left and more image added onto the right (so I've got lots of photos of other people's kids hanging around but my kids were cut off to the left. Very annoying that this continues while they're making us do upgrades for stupid far less annoying things.

  • Zumber Level 1 Level 1

    All my photos that I was using zoom with were cut off at the top all day today - just did the reset and it seems to be fine now.  Thanks for the info!

  • macscottcu Level 1 Level 1

    Issue is still there! Note the difference "power off" and "turn off" One must be clear.

  • canola Level 1 Level 1

    when I did power off it worked for me.

  • sjhw Level 1 Level 1

    Thank you so much for this post.  I do hope Apple will fix this problem in the next iOS.  My photos seem to shift to the left a little, but cut off the top half of the object being photographed.  When that's people, all I get are legs and feet.  Powering off is a solution, but not a very practical one as tracyjackson7401 describes.  I captured my neice's kindergarten play and only got promotion pictures by aiming at the ceiling.

  • bettyb281 Level 1 Level 1

    Thanks for this info, I thought I had broken my phone as it just suddenly started to do this.

    Turned it off and on again and it's back to normal

  • A2MWY Level 1 Level 1

    Hi Thanks for the info!


    Couldn't understand why the images moved to theleft on zoom.


    Tried it with camera Awesome and no problem.


    Your suggested actions work so thanks again.



  • kathleenfromhuntingdon valley Level 1 Level 1

    So, what about people like me, who are not "real photographers"?  When I use the zoom, I use it so I can see what I'm going to get at the moment, not when I get back to edit and crop. Some people, like me, seldom (if ever) edit and crop. All this just to say that we're here for a solution to a problem we have in the way WE interact with the camera, not the way you and other real photographers deal with the problem. Your info, while technically correct, and perhaps interesting to some, was not useful.

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