1 Reply Latest reply: Nov 19, 2012 8:58 AM by deggie
Prokofiev Level 1 (0 points)

Hi everyone!


We've got a sticky situation here and we need an advice because we don't know what to do and how to act.


We were on a trip to Germany and stayed at my friend's brother's place in Munich. There are no iPhones on sale in our region yet so we decided to buy a couple instead of waiting for Christmas.

On 11/15/2012 I personally pre-ordered via Apple.com/de/ two white iPhones 32GB without any lock to any carrier (Sim-free, neverlock) to an Apple Store (Germany, Munich, Rosenstrasse, 1). An availability confirmation from the store was sent to my friend's email.


The next day, on 11/16/2012 we bought two iPhones in that Apple Store (Germany, Munich, Rosenstrasse, 1) with two different credit cards and in two separate reciepts. We were in a hurry, so we didn't activate the phones and check anything out - just named our order, got the phones and left the store.


On Sunday (11/18/2012) we left back to Russia and upon arrival tried to activate the phones here.

At this moment the problem came out: it appeared that at least one of the phones is locked to a carrier (seems to me that it's T-Mobile) despite there was no SIM-card inside the box and we paid the full price - 789 Euro per phone.

Moreover, at the moment we started to check everything out it appeared that my iphone's serial number  and IMEI  differ from the serial and IMEI in a reciept.


It looks like the seller  mixed up the boxes and accidently gave us the wrong one, but it doesn't feel any better to me at the moment.

I don't know what to do because it would be a very big problem to go to Germany to change the device directly in the shop, and pretty expensive though.

Is there any way to solve my problem distantly?

iPhone 5, German iPhone White 32gb