Viber, Facetime & Skype Calls not working on iPhone 4S Help please

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Level 1

8 points

Viber, Facetime & Skype Calls not working on iPhone 4S Help please

Hi,

For the past week and a half, all of a sudden my viber calls, skype calls and facetime will not work on my iphone 4S. I can text on my viber, however when I make or receive calls the person on the other end can’t hear me, it just cuts in and out and then disconnects. The same thing is happening on skype & facetime, it connects for 2 seconds, can’t hear and then cuts off. I have tried re-installing both of the aps, and still the same thing is happening, and it is becoming quite upsetting living in another country (UK) from home, I have no way of contacting anyone. Can someone please help me, do I need to contact Vodafone? I am on a contract with Vodafone UK, and the phone was purchased in the UK. Thank you.

iPhone 4S, iOS 6.0.1

Posted on Nov 19, 2012 4:49 AM

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Answer 1

Nov 22, 2012 2:40 AM in response to eryn.09

Hi,

This is an official representative of Viber Media.

Please check: http://bit.ly/vflqsU for possible solutions...

Let us know if the issue persists. 🙂

For more questions or technical support, please visit our official HelpDesk.

Thanks,

Viber

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Answer 2

eryn.09 Author

Level 1

8 points

Nov 23, 2012 1:34 AM in response to theViberTeam

hi,

thanks for your reply. I am sorry but this didn't help my issue :-(

I have rung Vodafone and they re-set my carrier settings, but still having this problem. I have re-installed Viber, do you and done everything on that link, Do you think it's an issue with the phone?

Thanks

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Answer 3

Nov 23, 2012 10:18 AM in response to eryn.09

Does this problem occur on both 3G and WiFi? or only on 3G (the cellular network) ?

We're asking this because some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

In order to verify this, we recommend to:

1. Test Viber on a few different WiFi networks, and see that it works fine.

2. Contact your cell company and confirm this with them.

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Answer 4

Dec 21, 2012 1:44 AM in response to eryn.09

Hi Friend,

1. Check if you turn Restrictions on;

2. Sign Facetime out and then sign in again; or

3. Restore your device.

Hope it will be helpful

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Answer 5

Feb 1, 2014 4:15 AM in response to eryn.09

Have you got this question resolved ever since? I've got the same problem with my iphone 5S. I've bought it a month ago as part of a 2 year contract with Orange France. My plan has 2Gb data on 4G. But only when I'm on wifi does any of those work (viber, facetime, skype). Once on data plan, no matter where I am in Paris, I can't hear people answering my facetime/skype/viber calls and they can't hear me either. Even though the status shows 4G (or sometimes 3G). I've tried disabling 4G and forcing 3G, the same. I've got the iphone replaced, then the SIM card replaced, the problem stays. I still have more than 1Gb left from my data so that's certainly not the problem. All softwares are updated (certainly downloaded, re-installed everything several times, phone factory reset, etc). I pay like 45 euros a month so I can't imagine this would be a 'simple plan' or maybe my VoIP got somehow disabled by mistake? I've been to 5 Orange stores and they sent me away that it must be application problem they don't know what's wrong. As I said, Apple got my iphone even replaced but didn't have more suggestions when it still didn't work. I'm kinda hopeless, doomed to go for 2 years with an iPhone 5S that can't use any audio communication applications from its data plan. Which is ridiculous cause that's one of the main reason I've bought a 5S, I was told this one can do Facetime on data plan too, not just on wifi.

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