2 Replies Latest reply: Nov 19, 2012 11:03 AM by AnaMusic
gollum2825 Level 1 Level 1 (0 points)

I downloaded an album and 2 of the songs won't play and it's showing that the songs are fully downloaded. I have the latest version of itunes. If anyone knows what the problem is and how to fix it, please help!


MacBook
  • King_Penguin Level 10 Level 10 (108,755 points)

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

     

    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those tracks and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).

     

    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • AnaMusic Level 9 Level 9 (57,070 points)

    If you live in a Region that allows re-downloading Music...

     

    Delete the Song(s) and re-download...

     

     

    See Here  >  Download Past Purchases

     

    http://support.apple.com/kb/HT2519

     

     

    If not... Contact iTunes Customer Service

     

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