Screen issues after Genius Bar repair

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Level 1

9 points

Screen issues after Genius Bar repair

I had to have the ODD replaced in my 2010 27" iMac. The Genius Bar experience was, erm, an experience.

I got my iMac back today and, after turning it on, discovered what appear to be dead pixels on my screen. They definitely weren't there before I left the machine with them. From briefly looking around the web, it appears it may be (i.e. I hope it is) dust that's trapped behind the screen. Surely Apple have the equipment to allow them to prevent such occurances?

Should I demand they do the job properly, or am I expecting too much?

Had I ben told about this before hand, I might not have opted to have the ODD replaced (as I only did it because it's still under warranty).

iMac, Mac OS X (10.7.1)

Posted on Nov 19, 2012 8:36 AM

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Answer 1

den.thed

Level 9

77,176 points

Nov 19, 2012 11:35 AM in response to LBowers

If you are not comfortable cleaning behind the glass yourself, by any and all means take it back and have then finish the job correctly.

see > iMac Screen Cleaning - YouTube

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Answer 2

a brody

Level 10

82,941 points

Nov 19, 2012 11:42 AM in response to LBowers

Bring it back in....As for expecting too much that is hard to say. Pixel anomalies are frequently expected. This is what Apple has to say about them:

http://support.apple.com/kb/HT4044

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Answer 3

LBowers Author

Level 1

9 points

Nov 20, 2012 5:25 PM in response to a brody

It's just very frustrating as the Apple Store is not local, and the 27" iMac isn't the easiest thing to carry around.

The pixel anomalies weren't there before I took it in to have the ODD replaced. I expected that Apple, of all companies, would have done the best job possible. I hope it is just dust, and not newly dead pixels.

I'm sure Apple will do the right thing, but it's just such a pain to have to take it back to them again (it will be my third journey there in a week).

Thanks for the responses.

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