Previous 1 2 Next 17 Replies Latest reply: Dec 29, 2012 1:59 PM by onur.yasar Go to original post
  • ChutneyFerret Level 1 Level 1

    Well, it's official. ITunes Match is garbage.

    Months after this issue was raised here the problem still exists.

    I asked Apple for a refund based on the fact that Match is taking literally days to upload less than 1000 songs.

    Not only this but it is sapping all my Internet speed on all other devices and my processor is running at full belt, rendering the computer useless for anything else.


    Here is the response from Apple.


    Hello Steven,


    Evelyn here from the iTunes Store. I understand that you would like to have your purchase of iTunes Match considered for a refund as the process to upload is taking too long. I'm sure that you were not expecting the wait time to upload and enjoy your content. I will be happy to help.


    Steven, I understand that you want to cancel your iTunes Match subscription and receive a refund. Once the cancellation is complete, you’ll no longer have access to matched or uploaded songs in the cloud. Therefore, please be sure to download everything before we issue the refund.


    While I wait for your confirmation that you do want to move ahead with a refund, please keep in mind that your upload speed is not going to be as fast as your download speed. The time that you are reporting is expected behaviour.




    It's such a sub standard product that it's not fit for purpose.


    Save your money.

  • Michael Allbritton Level 6 Level 6

    I'm not trying to talk you out of getting a refund if that is what you want, but just FYI...


    I'm not sure what you were expecting, but uploading is never going to be instant. When I first signed up for the service I had something like 5,000 tracks, most of them in ALAC format, that needed to be uploaded. It Took a little over 3 weeks of letting it work mostly overnight.


    How long this will take for you is entirely dependent on your internet upload speed. The slower the speed the longer it will take.

  • onur.yasar Level 1 Level 1

    I've been experimenting about this for a couple of days and got some weird results I would like to share.


    Technically, I agree with Michael Allbritton: converting a lower bit rate file to higher one doesn't add any "new" data to the file. But appearantly, it helps Apple to match tracks. Here's what I did:


    I had a 128kbps mp3 album. The album is available on the iTunes Store but NONE of the tracks were matched. I tried the following method on 1 song first, and when it worked I did it for all tracks and matched all of them.


    1. Converted the 128 kbps mp3s to Apple Lossless. (Yes, I know it doesn't make the files "lossless")
    2. Copied the new "lossless" files to a seperate folder and deleted all versions of the songs (128 kbps mp3s and lossless ones) from the library / cloud.
    3. Re-added the "lossless" files to the library, selected the tracks and clicked on "Add to iCloud".


    Voila! All tracks were matched. Then of course, knowing that those "lossless" tracks were actually 128 kbps mp3s, I deleted them from the library with keeping them on the cloud, and downloaded the matched 256 kbps versions.


    Force matching a whole album excited me at first but then as I kept on trying with other tracks, the success rate was not as good, but worked for approximately 50% of the tracks I tried.


    By the way, I read on the forums that creating AAC version helps, too. But in my case, it didn't. The files were matched only when I created Apple Lossless versions.

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