iPhone5 Scratches & Dents - Verizon Wireless
When the iPhone5 was introducted, I pre-ordered an iPhone5 64GB Black for Verizon Wireless. I waited almost 3 weeks and spent $850+ since I was not upgrade eligible. I opened the box only to find several scratches on the black finish, I was quite disappointed. I called customer service and was advised that I could return the phone to a Verizon Wireless store. They gave me a credit to off set the $35 restocking fee.
I waited a few days, and ordered another iPhone5 64GB Black for Verizon Wireless, spent the previous $850+, waited 2 additional weeks only to receive a iPhone5 that was more cosmetically damaged than the first. I went to the Verizon Wireless store in Brandon, FL to return it. They allowed me to return it, but would not waive the $35 restocking fee. I made a point of why would I have to pay a restocking fee when the item is defective. The option they offered was to send the iPhone back and await a new one, while they hold on to my $850+. I was not agreeable that the offer, returned the phone and paid the $35.
Last Friday 11/16/12, I went into the Verizon Wireless store in Brandon, FL and requested to purchase a iPhone5 64GB White. They indicated they had 3 in stock. I indicated I would like to purchase the phone for full retail ($850+), again since I was not upgrade eligible. After the store manager provided some strong commentary (indicating I had returned 2 iPhone5's previously, and they don't like to sell the iPhone5 for full retail) and about 30 minutes waiting for him to review my account, I walked out with the iPhone5 64GB White. It has been in the original plastic covers plus a Sena case leather pouch since it came out of the box. It has a large dent in the aluminum banding. Again, another defective iPhone5.
I earlier today, read online that the Sr. VP of Apple indicated this is "normal". If this is true, I am very disappointed in Apple. I own an Mac Pro, Macbook Pro 17, Macbook Air 13", iPod classic and have been satisified with Apple products including build quality, fit and finish. The iPhone5, however, is very much unsatisfactory in build quality.
Verizon Wireless advised me that if you return multiple iPhone5's regardless of defect, they will flag your account and refuse to sell you another iPhone5. How can a company like Apple tell me what I can buy and not buy, and tell me I have to live with defective, poor quality devices ?
The main reason I want an iPhone5 is for the LTE (4g) network access, but I am not going to spend $850+ and live with scratches and dents out of the box. It is one thing that if I drop it, scratch, or dent it.
I am going to go back to my iPhone 4S 64GB Black which is in excellent condition and other than the LTE (4g) access, is just fine.
I am really disappointed in Apple for the poor build quality/fit & finish, especailly when in the introduction video they talked about the high quality and close tolerances within the process. I am also unhappy about Apple telling me when, where, and how many iPhone5's I can buy.
I guess to avoid getting my Verizon account flagged, I will see the iPhone5 online and hopefully someone will be OK with the ding on the band before any additional blemishes appear or happen. My next LTE (4g) phone may have to be a Motorola device.
Any assistance anyone can provide would be greatly appreciated.
iPhone 5, iOS 6.0.1