7 Replies Latest reply: Nov 19, 2012 4:41 PM by LousyFool
lab_rat Level 1 Level 1 (0 points)

Just today I am having email problems. At first I was unable to receive email because my passwords would not work.  After restting my passwords I can receive email but I can not send email on one of my outgoing servers.  I have checked all the info and they are correct.  Any ideas?  This just started happening today.  I can send out going email using another server but I would like the option to use each outgoing servers with each account.


OS X Mountain Lion (10.8.2)
  • LousyFool Level 4 Level 4 (2,640 points)

    I'd think you're getting an error message when attempting to use that problematic SMTP server. What does it say?

  • lab_rat Level 1 Level 1 (0 points)

    Sorry I had to step out for a while.  When I try to send an email I get the message "mail can't connect to the account".  Then it says to enter password which I do and I still get the same pop up message.  I use the same password to receive my email. The message then goes into my outbox and when I try to send it from there nothing happens it still stays there.

     

    I just checked my mail account information.  I looked under the account's outgoing mail server and it says offline.  What does that mean?

  • LousyFool Level 4 Level 4 (2,640 points)

    You sure all settings for the outgoing mail server are correct? Including SSL yes/no and port number? You may want to double-check, ideally after consulting your ISP's instructions.

  • lab_rat Level 1 Level 1 (0 points)

    Okay I checked and my account type says POP but when I go to my mail server site to check it says Imap.  Is there a difference? If so how do I change it?

  • LousyFool Level 4 Level 4 (2,640 points)

    Sure there is a difference, it's not just two names for the same thing! However, POP is a different way of getting mail, the process of sending via SMTP server is the same.

     

    This may solve your problem and get you onto IMAP (which is the better way anyway - use Google to find out why):

     

    1. Don't leave out any of the following steps or mess up the order, otherwise you might lose mails!

    2. Backup, if you haven't yet.

    3. Have you backed up? Really?

    4. Add a new email account as IMAP with the same, correct access data. All your mail will then always keep residing on the server (as opposed to POP where incoming mail gets eventually deleted once you've downloaded it).

    5. Are you getting mail through that account? Can you send mail? If so, continue. If not, delete the account, stop this sequence here and let us know. Also, consider contacting your ISP's support.

    6. Which mails are you getting in the new inbox (and in "sent"), only new ones, or also old ones... possibly all old ones?

    7.a. If only new ones: Drag and drop all mail from your POP mail boxes and folders to the equivalent boxes and folders of the new IMAP account. This may take a while, depending on how many mails and attachments you have as it's all uploading to the server.

    7.b. If few older ones: Drag and drop all other, even older mail from your POP mail boxes and folders to the equivalent boxes and folders of the new IMAP account. This may take a while, depending on how many mails and attachments you have as it's all uploading to the server.

    7.c. If all older mails, both inbox and sent: Nothing to do, on to the next step.

    8. Delete the old POP mail account. Don't do before having successfully moved all mails to the server! Deleting the mail account will delete all its mails as well! Just in case, you have a backup, yes?!

  • lab_rat Level 1 Level 1 (0 points)

    Thanks I changed over to Imap.  Found the instructions on the net.  Before I did it I created new mail boxes and moved everything over before making the move.  And yes the mail did disappear in my accounts mail folder after I deleted the old account. but i still have the emails in my newly created mail folders.  I will move some over then probably archive the rest.  I can finally use the different outgoing servers.   Thanks for your assistance.

  • LousyFool Level 4 Level 4 (2,640 points)

    Congrats & you're welcome!