Sorry I had to step out for a while. When I try to send an email I get the message "mail can't connect to the account". Then it says to enter password which I do and I still get the same pop up message. I use the same password to receive my email. The message then goes into my outbox and when I try to send it from there nothing happens it still stays there.
I just checked my mail account information. I looked under the account's outgoing mail server and it says offline. What does that mean?
Sure there is a difference, it's not just two names for the same thing! However, POP is a different way of getting mail, the process of sending via SMTP server is the same.
This may solve your problem and get you onto IMAP (which is the better way anyway - use Google to find out why):
1. Don't leave out any of the following steps or mess up the order, otherwise you might lose mails!
2. Backup, if you haven't yet.
3. Have you backed up? Really?
4. Add a new email account as IMAP with the same, correct access data. All your mail will then always keep residing on the server (as opposed to POP where incoming mail gets eventually deleted once you've downloaded it).
5. Are you getting mail through that account? Can you send mail? If so, continue. If not, delete the account, stop this sequence here and let us know. Also, consider contacting your ISP's support.
6. Which mails are you getting in the new inbox (and in "sent"), only new ones, or also old ones... possibly all old ones?
7.a. If only new ones: Drag and drop all mail from your POP mail boxes and folders to the equivalent boxes and folders of the new IMAP account. This may take a while, depending on how many mails and attachments you have as it's all uploading to the server.
7.b. If few older ones: Drag and drop all other, even older mail from your POP mail boxes and folders to the equivalent boxes and folders of the new IMAP account. This may take a while, depending on how many mails and attachments you have as it's all uploading to the server.
7.c. If all older mails, both inbox and sent: Nothing to do, on to the next step.
8. Delete the old POP mail account. Don't do before having successfully moved all mails to the server! Deleting the mail account will delete all its mails as well! Just in case, you have a backup, yes?!
Thanks I changed over to Imap. Found the instructions on the net. Before I did it I created new mail boxes and moved everything over before making the move. And yes the mail did disappear in my accounts mail folder after I deleted the old account. but i still have the emails in my newly created mail folders. I will move some over then probably archive the rest. I can finally use the different outgoing servers. Thanks for your assistance.