9 Replies Latest reply: Nov 19, 2012 12:58 PM by randers4
Chris Krause Level 1 Level 1 (0 points)

If an app supports iCloud syncing and I have it enabled inside the app (like Cut the Rope) does "iCloud Backup" also need to be enabled inside the iCloud settings for the app to be able to save to iCloud?

 

I currently dont have it enabled but am logged into iCloud, rwemiders and such will instantly be visable from the iCloud website when set on the phone, but no apps seem to create anything in the "Manage Storage" section even after enabling iCloud support in the individual apps.


iPhone 4S, iOS 6.0.1
  • randers4 Level 9 Level 9 (62,555 points)

    You would have to ask the developer for the specific app but I definitely recommend that you do turn it on in your manage storage backup options.  Also, the backup only saves your app data, not the actual apps.  When you restore to an iCloud backup, it restores your app data from the backup, then downloads the actual app from the app store.  Finally, you won't see anything about the backup on icloud.com.  That only shows some of the data you are syncing with your iCloud account, not the data you are backing up.  In fact, you can't view the data stored in the backup at all; the only way to access it is by restoring the backup to your device.

  • Chris Krause Level 1 Level 1 (0 points)

    Just enabled it, it did not help, nothing aside from that iphone backup shows up inside of "Manage Storage". There should be individual saves in there under Documents & Data, but there is nothing.

  • randers4 Level 9 Level 9 (62,555 points)

    The apps listed under Documents & Data are apps that are storing their data in your iCloud account (called "Documents in the Cloud").  These apps are syncing their data with iCloud so that you can share the data across multiple devices sharing the same iCloud account, such as saving a Pages document on your iPhone, then editing the same document on your iPad.  This is separate from your backup.  You won't see any evidence that the app data is being backed up, either on your phone or on icloud.com, beyond the fact that you can see that your turned the app to On under Backup Options.  If it's turned on there, the app data will be included in your next iCloud backup, and will be restored to your phone should you ever need to restore your iCloud backup.

  • Chris Krause Level 1 Level 1 (0 points)

    Ahh, an apple rep over the phone told me I might need to enable iCloud backup just for apps to be able to save data to icloud under Documents & Data sor syncing.

     

    My issue is no iCloud enabled apps are actually creating any data in iCloud, Under Manage Storage" there is nothing, even though the apps have iCloud save enabled.

  • randers4 Level 9 Level 9 (62,555 points)

    Check Settings>iCloud>Documents & Data to be sure it's set to On.

  • Chris Krause Level 1 Level 1 (0 points)

    it is

  • randers4 Level 9 Level 9 (62,555 points)

    Try turning it off, then back on. Also be sure the app actually supports syncing documents & data with iCloud (most don't).  Finally, just to clRify what I said earlier, turning the backup option to on for an app had nothing to do with documents & data syncing. They are two different things. One syncs data with iCloud, the other includes app data in the backup.

  • Chris Krause Level 1 Level 1 (0 points)

    Ive disabled and then re enabled iCloud, made sure documents & data was enabled, and inside of the individual apps (Cut the Rope, Doodle Jump, Punch Quest) made sure it was enabled. still nothing

  • randers4 Level 9 Level 9 (62,555 points)

    I'm away right now and can't check but you should check iCloud system status to see if they are having server issues. (Just google it.)