Brand New iPod- Brand New Account- Could Not Sign In An Unknown Error Has Occurred

Just got home with a brand new iPod touch from the Apple Store. iOs 6.0.1

Set up a brand new Apple ID and iCloud account. Verfied and confirmed the account via email on the iPod. iPod has not been attached to a computer.


I am attempting to download some free apps from the App Store and I get the following error:


Could Not Sign In An unknown error has occurred.


I went into Settings/iTunes & App Store and attempted to enter my Apple ID and Password. I get the same error:


Could Not Sign In An unknown error has occurred.


I clicked on Forgot Apple ID or Password? I then select Enter Your Apple ID. I go through the Password Retrieval process in iForgot. I select Answer Security Questions. I verify my date of birth. I correctly answer my Security Question. I attempt to enter the same password I already have (in an attempt to eliminate the scenario where my password may have been mistyped). I get the following message:


The password specified has been used in the past year. Please select another.


Now I know that the password I have been entering in the App Store and in Settings is correct becasue I just set up the new account and have only had one password.


I cancel out and close the Safari iForgot window.


I go back to the App Store and attempt to login using my correct Apple ID and an intentionally mistyped password. I get the following message:


Your Apple ID or password is incorrect.


Now I know the Apple Store does indeed recognize my correct Apple ID/Password combo, otherwise I would get the same Unknown Error message.


I have attempted to force quit all apps, reboot, re-try and reboot ad nauseum, but to no avail.


So, someone at Apple, tell me, what the heck is going on? How do I proceed?


iPod touch, iOS 6.0.1, Brand New iPod touch/ Brand New ID

Posted on Nov 19, 2012 12:19 PM

Reply
3 replies

Nov 19, 2012 1:17 PM in response to steve6674

I have EXACTLY the same issue. To add further to this. I've reset ALL settings and content and this did not help. I've doublechecked all information is correct in my Apple Account and re-entered credit card information. Im currently downloading itunes onto my PC to see if my account will let me log in that way but currently apple itunes download is going reeallllyyyy sllloooowww - currently d/l at 69kb/s .... makes me wonder if Apple have some serious issues going on right now - knew I should've bought a Microsoft surface! :-)

Nov 19, 2012 1:35 PM in response to steve6674

I've just found the fix!!!!!! I downloaded itunes to my home PC and logged in using my newly created account, a message came up saying that i've not used this account yet with itunes and I need to confirm settings. It basically took me through my credit card information and personal details (strangely it wanted my title as a required field, yet on the ipad setup it didn't - maybe check this field is filled out in your account settings). Then it gave me a message saying I was ready to use the account. I logged into my ipad and all was good - literally did it 2 seconds after seeing the message on my PC. I hope this helps you also ;-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Brand New iPod- Brand New Account- Could Not Sign In An Unknown Error Has Occurred

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.