Previous 1 2 Next 23 Replies Latest reply: Nov 20, 2012 8:31 PM by coco_syms21 Go to original post
  • jwalsh98 Level 1 (0 points)

    I have the same problem too and what is bothering me the most is they keep acting like I am the only one with this problem and this is completely unheard-of.

  • ham213 Level 1 (0 points)

    Spent several hours on chat and phone.  Apple said it is a known "hot button issue" and  is being upgraded to engineering. would get back in 24-48 hours.

  • superpapa16 Level 1 (0 points)

    I'm having this same problem and can't update apps on 2 iPhone 3gs and a 3rd Gen iPad...  I can't update via the cloud or via iTunes...  Very frustrated!

  • co85 Level 1 (0 points)

    I sent apple support an email with this issue.   I got a response that provides a link to this thread.




    I understand you're receiving error upon updating on your account. I sincerely apologize for all the inconvenience this has caused you. I know how eager you must be to get this issue be sorted out. Let me walk you through with this concern.

    I did a little research and I found this link related to your concern and I hope it could help:

    At that website you will find a wide variety of helpful tutorials, troubleshooting tips, and support information.

    I hope that this information will help to resolve the issue. If you require more in-depth assistance, you will need to call Apple technical support (there may be a fee associated with the call).


    Evidently there is no fix, but I'm supposed to feel better that there are others having the same problem.

  • janericster Level 1 (15 points)

    Same problem for past 2 days.


    Apple responded to my email support request that they will respond within 24 hours. It has been almost 48.


    Others who have had this problem in the past said they need to have Apple "reset" their iTunes account in order to clear the error. But if this many people are having the problem, there must be a larger "system wide" iTunes store problem that is causing the glitch.


    Clicking "update" about 5 to 10 times will allow *some* of the apps to update, but most do not. Purchasing new apps is no problem, just can't update any with patches.


    Just hope the Apple engineers can fix this soon -- it is becoming a real pain in the a$$.

  • Dj-Torsten Level 1 (0 points)

    Today from Apple !!!





    Greetings Torsten, My name is Shequina with iTunes Customer Support. I hope you are doing well today. I understand that you've received the error code "11111" while trying to update your Apps. I can definitely see your concern with trying to use the iTunes Store. I'll be glad to give you some important information on this situation. Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available. Thank you for your patience Torsten. I will be in contact with you soon. Sincerely, Shequina iTunes Store Customer Support

  • Plynners Level 1 (0 points)

    I have two iPad's and two iPod's that can't update, but was just fine a few days ago. In reading the responses here and seeing how many YEARS they have had errors like this..they don't seem to know much of how to fix things the right way the first time. Glad my phones aren't from apple too. Guess downloading the apps I wanted for my birthday isn't going to happen now...

  • ham213 Level 1 (0 points)

    Success Finally working. Went through Apple care chat. Do not know What they did but is working now six hours later. Support thought  it was related to the Apple ID. Have to be fixed on their end.

  • coco_syms21 Level 1 (0 points)

    I had the same problem and after a few hours the problem simply disappeared. I wrote to Apple and they sent me some links to some forums. There was nothing else that I could do. Just wait and problem will eventually disappear.

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