iTunes won't sync my iPhone/iPad

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Level 1

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iTunes won't sync my iPhone/iPad

I have the iPhone 4. I am purchasing the iPhone 5 tomorrow. However, I have not been able to sync my phone or iPad in months. I get an error message saying either 1. the Apple Mobile Device is not up-to-date or 2. I need to reinstall iTunes as the 64-bit version. I've already uninstalled/reinstalled iTunes multiple times. I really need it to start working so I can restore all of my music/apps, etc. on my iPhone 5. Any help would be greatly appreciated!

iPhone 4, iOS 6

Posted on Nov 19, 2012 3:13 PM

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Answer 1

randers4

Level 9

63,519 points

Nov 19, 2012 3:32 PM in response to AnnaliseP

Unless you've already done so, try uninstalling iTunes and all of its components again by following this guide exactly: Windows XP or Windows Vista/7, then reinstall iTunes. Follow the guide exactly, uninstalling all components in the order specified.

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Answer 2

AnnaliseP Author

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Nov 19, 2012 3:55 PM in response to randers4

I am in the process of reinstalling iTunes now. And it is telling me that Apple Mobile Device failed to start and that I need to make sure I have sufficient privileges to start the service. I'm not sure how to go about that...

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Answer 3

AnnaliseP Author

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Nov 19, 2012 3:57 PM in response to randers4

Apple Mobile Device does not appear under Services OR Programs. Is there a way to download it?

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Answer 4

randers4

Level 9

63,519 points

Nov 19, 2012 3:58 PM in response to AnnaliseP

It should be installed with iTunes.

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Answer 5

randers4

Level 9

63,519 points

Nov 19, 2012 3:59 PM in response to AnnaliseP

See http://support.apple.com/kb/HT1923.

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Answer 6

AnnaliseP Author

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Nov 19, 2012 4:04 PM in response to randers4

I followed the article. However, everything except Apple Mobile Device has been installed. I'm at a total loss here.

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Answer 7

randers4

Level 9

63,519 points

Nov 19, 2012 4:12 PM in response to AnnaliseP

I'm away right now so I can't give you very specific instructions. You could try going to control panel to uninstall a program, right-click on iTunes and choose Repair. Then try uninstalling and reinstalling again.

You might also want to post this question over on the iTunes for windows forum.

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Answer 8

ChrisJ4203

Level 10

230,347 points

Nov 19, 2012 4:15 PM in response to AnnaliseP

When you go into Task Manager, Services, click on the button for services. Make sure you are logged into Windows as an administrator. If not, you may need to uninstall iTunes again, and this time when you go to download it, click save instead of run. After saving it, then right-click and select run as administrator to see if that will install everything correctly.

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