7 Replies Latest reply: Oct 23, 2014 4:43 PM by americaman80
faerieosity Level 1 Level 1

I just purchased two ringtones from iTunes, using my iPhone 4S, which is updated to the latest IOS. They are nowhere to be found on my phone, and, when I go into iTunes, they are not listed under tones. Where on earth did they go?

  • Limnos Level 9 Level 9

    To select a ringtone on the iPhone: Device Settings > Sounds > Ringtone

     

    Getting ringtones folder to show in iTunes - https://discussions.apple.com/thread/2629494 - iTunes > Preferences. Under the General tab below Show, confirm Ringtones is selected

     

    If you didn't get around to transferring them from your phone to iTunes then they won't be on your computer.  Ringtones and audiobooks cannot be downloaded more than once from the iTunes Store without buying them again.  It is critical you make a backup ASAP when you get them.

  • faerieosity Level 1 Level 1

    Under Sounds I don't have a Ringtone folder. Under sounds I see Vibrate, Ringer and Alertsand Sounds and Vibration Patterns. Under Sounds and Vibration Pattersns, I see my currently selected ringtone as Spell. If I go into that folder, and look under Ringtones or Alert Tones, my purchased ringtones do not show. I can see my tones folder in iTunes, as I did tick the box to show tones, but there are no ringtones shown in iTunes, the folder is empty.

     

    How do I transfer purchased ringtones from my phone to iTunes? Do you mean syncing, or transferring? I don't know how to transfer, only sync. I did sync, immediately after I purchased the tones, but there is still nothing on either my phone, or iTunes.

  • Limnos Level 9 Level 9

    iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store

  • faerieosity Level 1 Level 1

    I did as you suggested. Nothing transferred. There is no content on my phone, but the money has been taken out of my account. :-) I guess I will call customer service.

  • faerieosity Level 1 Level 1

    Thank you for your help!!

  • LizMiller Level 1 Level 1

    I am having the SAME issue, but I have to pay $20 for apple's help. Do you remember how you got the ringtone?

  • americaman80 Level 1 Level 1

    I just purchased two ringtones from iTunes, using my iPhone 4S, which is updated to the latest IOS. They are nowhere to be found on my phone, and, when I go into iTunes, they are not listed under tones. Where on earth did they go?"

     

    If you have Root access to the phone, they are located in var/mobile/library/ringtones.