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User profile for user: bskurtz
bskurtz Author
User level: Level 1
0 points

Unable to Restore after Update

I was trying to update my parents iPad 2, which was long over due as it has never been updated. After the update was complete it said that it failed to restore. It is now froze..iTunes no longer recognizes the device and the devices screen shows a picture of a USB plug with an arrow pointing to the iTunes logo. This appears after being reset, powered off and plug into an outlet. Any suggestions as to what should be done? At this point I dont care what is lost, I would just like it to work again...

iPad 2

Posted on Nov 19, 2012 7:53 PM

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3 replies
User profile for user: Diavonex
Diavonex
User level: Level 9
67,217 points

Nov 19, 2012 8:25 PM in response to bskurtz

Try and force your iPad into Recovery Mode:


1. Turn off iPad


2. Connect USB cable to computer; leave the other end alone


3. Press and hold the Home button down and connect the docking end of cable to iPad


4. Continue holding the Home button until you see the "Connect To iTune" screen


5. Release the Home button


6. Open iTune


7. You should see "iTunes has detected an iPad in recovery mode"


8. Use iTune to restore iPad



Note: You need to be patient and repeat the above many times to recover your iPad

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User profile for user: Texas Mac Man
Texas Mac Man
User level: Level 8
46,839 points

Nov 20, 2012 6:19 AM in response to bskurtz

What to Do When Your iPad Won't Turn On

http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm


iOS: Not responding or does not turn on

http://support.apple.com/kb/TS3281


iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad

http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad


iPad: Basic troubleshooting

http://support.apple.com/kb/TS3274


Update and restore alert messages on iPhone, iPad, and iPod touch

http://www.buybuyla.com/tech/view/012953a0d412000e.shtml


iOS: Resolving update and restore alert messages

http://support.apple.com/kb/TS1275


iPad: Unable to update or restore

http://support.apple.com/kb/ht4097


 Cheers, Tom 😉

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Unable to Restore after Update

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