1 Reply Latest reply: Nov 20, 2012 3:40 AM by diesel vdub
King Charles Level 1 Level 1 (0 points)

Ordered new iPhone from AT&T on 10/2 to be delivered in Mahattan.

AT&T shipped phone 10/29 into evacuation zone and Hurricane Sandy.

While phone was in Dallas waiting for NY airports to open I called UPS and AT&T and asked them to redirect or return the phone-they both said "We don't do that."

On 11/12 UPS delivered the phone to random wrong address in NY-never to be seen again. Once UPS loses a package they won't deal with recipient.

AT&T still hasn't "investigated" the loss after a week, but they renewed my contract.


Anybody else experience with UPS and AT&T losing a phone?  How long does it take to resolve?

iPhone 5, iOS 6