13 Replies Latest reply: Nov 21, 2012 4:04 PM by drtime3r
Manueldtc Level 1 (0 points)

When I connect my iPod to my PC, it says that it is on recovery mode, and it says that I have to download the newest IOS and restore it, I already had the IOS 6.0.1.  I can't use my iPod, and when it ends, nothing happens. what should I do? Thank you.


iPod touch (4th generation), iOS 6
  • drtime3r Level 1 (25 points)

    Hi Manuel,

    have you powered down completely and restarted your iPod? If you haven't, try that and let us know what happens.

     

    Regards, Richard

  • Manueldtc Level 1 (0 points)

    Yes, I did, I have done this process like 3 times and nothing happens.

     

    Thank you for the help.

  • drtime3r Level 1 (25 points)

    "and when it ends, nothing happens."

     

    By this do you mean when the restore ends?

     

    Do you have the latest version of iTunes on your PC?

     

    Let us know, Richard

  • Manueldtc Level 1 (0 points)

    When the new IOS downloads, nothing happens, the tab where it is downloading just closes and I have to do it again. I do have the latest version of iTunes.

     

    Thank you.

  • drtime3r Level 1 (25 points)

    So you haven't done a restore? It sounds like you are just downloading the new iOS. When you connect it to your pc (iTunes) it will ask you if you're having problems and if you want to restore it. Go ahead and do a restore.

     

    One more question, does your iPod show up in iTunes when it's connected?

     

    Keep us updated, Richard

     

    FYI, I'm going to bed and won't see your reply until tomorrow. Good luck.

  • Manueldtc Level 1 (0 points)

    Yes, I am hitting the restore button, but nothing happens, iTunes does shows my iPod.

    I try to do a restore but I can't.

     

    Thank you.

  • drtime3r Level 1 (25 points)

    Ok, have you tried this yet?

     

     

    Restarting and resetting iPod touch

    If something isn’t working right, try restarting iPod touch, forcing an app to close, or resetting iPod touch.

    Restart iPod touch: Hold down the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPod touch. To turn iPod touch back on, hold down the Sleep/Wake button until the Apple logo appears.

    If you can’t turn off iPod touch or if the problem continues, you may need to reset iPod touch. A reset should be done only if turning iPod touch off and on doesn’t resolve the problem.

    Force an app to close: Hold down the Sleep/Wake button for a few seconds until a red slider appears, then hold down the Home button page131image12120until the app quits.

    You can also remove an app from the recents list to force it to close. See Opening and switching between apps on page 17.

    Reset iPod touch: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.

     

    Let me know how it's going.

     

    Regards, Richard

  • lllaass Level 10 (175,658 points)

    Maybe:

    Restore loop (being prompted to restore again after a restore successfully completes)

    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .

     

    Next try placing in DFU mode and then restoring.

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

    Last, try restoring on another computer.

  • Manueldtc Level 1 (0 points)

    Hello, nothing has happened, the problem remains. I have tryed all that you have told me and nothing happens.

    Thank you.

  • lllaass Level 10 (175,658 points)

    Then time for an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar

  • drtime3r Level 1 (25 points)

    Hi Manuel,

    well, in that case I guess it's time for you to call Apple and take advantage of your warranty. I'm assuming you purchased it through an authorized Apple retailer, right?

     

    Sounds like you have a defective iPod. They will take care of it for you.

     

    Good luck and Happy Thanksgiving.

     

    Best regards, Richard

     

    P.S.: You're welcome.

  • Manueldtc Level 1 (0 points)

    I did that twice and it is now working really well! Thank you both!!!!!!!

  • drtime3r Level 1 (25 points)

    Hi Manuel,

    glad it worked out for you. What a bummer to have a great new device and having the problems you had.

     

    I just have the iPod touch 4th generation and I've really enjoyed it but the 5th generation looks awesome!

     

    Welcome to the Apple support communities. I have learned so much from the people here even when I didn't have a problem. Keep checking it out.

     

    Regards, Richard