4 Replies Latest reply: Nov 26, 2012 10:23 PM by Nhikon
Nhikon Level 1 (0 points)

Recently, we had our iMac brought into Apple for the Seagate HD Replacement Program. After getting it back, we upgraded the OS from Snow Leopard to Mountain Lion. We had also restored the iMac using Time Machine Backup. Everything seemed to be fine and dandy. Until we started working with iPhoto. Some pics were corrupted. We would either get a good pic (where it showed fine), black preview, pixelated (25% of pic resembled puzzle pieces of thumbnails), or iPhoto would crash. We have been working with AppleCare to fix this issue for about 2 weeks now.... playing phone tag and such. We even did the Screen Assist sessions. Here is some of the things that we have done.


**     repaired permissions

**     repaired/rebuild database

**     deleted preferences and files associated to iPhoto

**     creating new libraries ...... problem still persist

**     uninstalling and reinstalling iPhoto


I thought that if we wiped iPhoto clean and started over, it would be ok but unfortunately, that is not the case. Perhaps it's not iPhoto? Hard Drive that was replaced? User permissions? We are completely stumped.


Any help or suggestions would be greatly appreciated. Thank you in advance.

iPhoto '11, iMac running ML and latest iPhoto
  • Terence Devlin Level 10 (137,890 points)

    Did you import one Library to another?

  • Nhikon Level 1 (0 points)

    Hi Terence,


    Thank you for replying to my cry for help. When you say "import one Library to another," what do you mean? We are at the step where we had uninstalled and reinstalled iPhoto and have imported new pics from our SD card and our Drobo (backups of Events). But when we initially restored from Time Machine Backup, we had chose the option to reclone our HD from another Mac, which is the backup of the old HD we had got replaced.


    Funny thing is that when we were working with AppleCare, they had us edit the stock wallpapers and they were ok after editing. But with actual pics taken with our D7000, after editing it, some would be corrupt. No matter if we import it from our SD card, backup DVDs/CDs or from an external drive.

  • Nhikon Level 1 (0 points)

    Update : Took the iMac into the Apple Store. Was told that it was the Graphics Card so Apple replaced it. Unfortunately, when we got home and checked the pics thru iPhoto, problem still remains. Made another appointment with Apple for Sunday.

  • Nhikon Level 1 (0 points)

    Update : Picked up the iMac this evening. According to the Genius, corruption is due to some preference files when Full System Restore was originally done. They reformatted the whole HD and installed iPhoto..... imported pics and tested. Said it was fine now. But they suggested that we use Migration Assistant to manually re-import things like Apps..... leaving the Users and Settings alone. Anyway, after getting home and plugging the iMac in... did necessary software updates like iPhoto, etc. Before even using the migration assistant, we decided to try out iPhoto to see if indeed it has been fixed. Problem still persist!!!!! So therefore, made another appointment for Genuis Bar tomorrow.