8 Replies Latest reply: Nov 20, 2012 11:54 AM by Limnos
roleno Level 1 Level 1 (0 points)

Hi,

 

I am experiencing the following problems regarding playback of movies I purchase through the iTunes Store.

 

1) Most often I make the purchase from my iPad, the movie is then downloaded to my iPad and to my Mac Mini next time I run iTunes after the purchase. The movie can be viewed on the iPad, and (through the iTunes Home Sharing) via my AppleTV.

However - the movie cannot be played in iTunes on my Mac Mini. The error (translated from Norwegian) states "This movie requires QuickTime not supported by this version of iTunes."

 

2) Just the other day I made a movie purchase directly from my Mac Mini. After the download has completed, I get the same message as mentioned earlier. But I also cannot copy the movie over to my iPad, with iTunes giving me this message (again translated from Norwegian): "<the movie name> was not copied to the iPad <name of iPad> because it cannot be played on the iPad unit".

This movie too, can be viewed via my AppleTV (Home Sharing).

I have tried converting the movie via Advanced > Create iPad or AppleTV version, but this option fails simply with this message (from Norwegian): "There was an error converting the file <movie name>. There was an unknown error (-4)."

 

The Mac Mini is running all available updates of OSX (10.8.2), iTunes (10.7 (21) 64 bit) and QuickTime (10.2 (603.6).

My iPad and AppleTV are also updated with the latest available versions.


Does anyone know how I can watch the movies I purchase?

 

I am using the Norwegian edition of the iTunes Store.

 

Sincerely,

Robert


Mac mini (Mid 2011), OS X Mountain Lion (10.8.2)
  • Limnos Level 8 Level 8 (42,115 points)

    "This movie requires QuickTime, which is not supported by this version of iTunes" - https://discussions.apple.com/thread/3832288 - switch iTunes to 32 bit mode.

     

    iTunes 10.4 for Mac: Older media files may require iTunes to reopen in 32-bit mode - http://support.apple.com/kb/TS3771 - "iTunes 10.4 or later on OS X Lion opens by default in 64-bit mode. However, some older media files in your iTunes library may still rely on QuickTime to play, and QuickTime only runs in 32-bit mode. In order to play media that encounters this issue, you will need to open iTunes in 32-bit mode first."

  • Malignance Level 4 Level 4 (3,375 points)

    Your post is in perfect American English yet you state your using the Norwegian iTunes Store. Are the iPad and Mac Mini both from the same Country? If not you may need to change the Country/Region settings in iTunes so both devices are using the same iTunes Store. Not all features are available in all Countries or Regions. Hope that helps.

  • Limnos Level 8 Level 8 (42,115 points)

    There are some Americans who live outside the USA.

     

    I believe even if the movies had been purchased from the Norway store and the OP moved to the USA they would still be playable.

     

    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod - http://support.apple.com/kb/TS1497 - incompatible format for devices.

  • roleno Level 1 Level 1 (0 points)

    Guess I should have clarified that in my first post :)

     

    I am a Norwegian, living in Norway. All my iDevices and my Mac are bought in Norway. My OSX and iOS are in Norwegian, and that's why I am "confined" to the. Norwegian iTunes :)

     

    I will look into the 32-bit solution presented above, and see if it can solve my problem.

  • Malignance Level 4 Level 4 (3,375 points)

    Limnos wrote:

     

    There are some Americans who live outside the USA.

    I understand that and that is the reason I made the post. Devices bought from different countries may not support the same features.

    Limnos wrote:

     

    I believe even if the movies had been purchased from the Norway store and the OP moved to the USA they would still be playable.

    What about the reverse? As stated not all features are available in all Countries or Regions

  • Limnos Level 8 Level 8 (42,115 points)

    Where exactly does it state that?  I agree it sounds familiar but it doesn't apply 100% across the board for all things iTunes and needs to be taken strictly in context (since it is likely from some legal statement). From what others have said here, yes, if the OP bought a movie in the USA they would be able to play it in Norway.  No, the OP wouldn't be able to download it again since the OP would no longer have access to the US store where it was purchased.

  • roleno Level 1 Level 1 (0 points)

    Movies play back nicely when I start iTunes in 32-bit mode. Thank you for your help!

  • Limnos Level 8 Level 8 (42,115 points)

    Great! Glad that solved it.