Currently Being ModeratedNov 22, 2012 8:12 AM (in response to rosymond)
When it crashed, I pulled up the error menu. There was a file in my Library cache 3rivx or osmething like that. Apple store did not know, they connected me to phone support and that found the problem.
Currently Being ModeratedNov 23, 2012 12:26 PM (in response to aspiringauthor)
to: rosymond and aspiringauthor... So, how did you fix the problem? I called Apple and they couldn't figure out the problem... Every time I try to add a video to iBook author 2, it totally crashes. And, all of my previous book usings iBook author 1, the videos that were in the original and have been uploaded to the iBookstore, no longer show video, only audio. What should I check for... and who in Phone support did you ask for?
Currently Being ModeratedNov 23, 2012 2:08 PM (in response to aspiringauthor)
Using QuickTime, export (from the file menu) your video to the web and use the size you need in your book from the .m4v files that are created.
hope this helps...
Currently Being ModeratedNov 23, 2012 2:32 PM (in response to smaffucci)
I spoke with Joseph. He sent me to a site that allowed him to see my screen. Then, after the crash log appeared, we both went over it. That's when we found the error file that allowed us to locate the problem in my library cache.
I did everything, including export as .m4v, mp4, mov or any other type. Now, whatever file format I use, iBooks Author automatically optimizes the video.
Before I fixed the problem, it would optimize my video, but any keynotes or other items in my book would not longer work. Once I removed the corrupted file all was good.
Hope that helps.