1 Reply Latest reply: Nov 20, 2012 3:27 PM by b noir
claire323 Level 1 Level 1 (0 points)

I am trying to reinstall Itunes but I get a message indicating that the OLD "Bonjoure" component must be uninstalled and I cannot uninstall it. Therefore, I am being prevented from reinstalling Itunes....I have already uninstalled all the other components....also, the old Itunes installations are still visible in my programs with a blank book as an icon.

iPod shuffle
  • b noir Level 9 Level 9 (72,020 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/198/19835796-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:


    Cleanup removing bonjour.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?