7 Replies Latest reply: Dec 7, 2012 9:06 AM by Csound1
jrprehn Level 1 Level 1 (0 points)

I keep getting this error message:


"There may be a problem with the mail server or network. Verify the settings for account “iCloud Email Account” or try again.


The server returned the error: The connection to the server “p02-imap.mail.me.com” on port 143 timed out."




Any ideas on this one?  Just using the standard default icloud email.





mobile me, web-based client mail rules
  • Csound1 Level 8 Level 8 (42,355 points)

    Always post your OSX version, and what is it?




    Port 143 is incorrect for iCloud Mail, it should be 993:


    Here are full directions for an iCloud Mail account.


    If your password does not meet these requirements change it:


    Minimum of 8 characters, including (at least) 1 uppercase letter, 1 lowercase letter and 1 number, no special characters.


    Manual Account Setup


    Go to Mail>Preferences>Accounts, click the + sign, enter your .me or .mac address and password then press the option key and click Continue


    Verify that you are using the correct server credentials:


    IMAP (Incoming Mail Server) information:

    • ¥          Server name: imap.mail.me.com
    • ¥          SSL Required: Yes
    • ¥          Port: 993
    • ¥          Username: example@me.com (use your @me.com address from your iCloud account)
    • ¥          Password: Your iCloud password


    SMTP (outgoing mail server) information:


    • ¥          Server name: smtp.mail.me.com
    • ¥          SSL Required: Yes
    • ¥          Port: 587
    • ¥          SMTP Authentication Required: Yes
    • ¥          Username: example@me.com (use your @me.com address)
    • ¥          Password: Your iCloud password


    Note: If you receive errors using SSL, try using TLS instead.

    Additional Information

    SSL is required for both IMAP and SMTP connection with iCloud. POP is not supported by iCloud.

  • gmb10 Level 1 Level 1 (0 points)

    What about Advanced setting. Security.  I show a (mismatch) saying "email does not match" ... Any suggestions.  

  • Csound1 Level 8 Level 8 (42,355 points)

    Start your own thread, you have a different issue from this.


    FYI Mail Preferences>Advanced>Security does not exist so when you a start your thread describe the issue more accurately.

  • gmb10 Level 1 Level 1 (0 points)



    No problem:   I can start a new thread.  but they are related in that Accounts Settings OUTLOOK 2011 (14.2.5) in my case.  .I was updating setting to switch from [.me.com] to [icloud.com].


    In Outlook 2011 I was speaking of <Tools><Accounts> <Accounts>settings.  You will find <Advanced> and then <three tabs> one is labeled <Security>  <DIgital Signing> <Certificate>< Drop down  <none selected> is an option and then several others .  If  I select first part of my email  without .icloud.com  or me.com i see my account name with (mismatch email) beside it.  Not sure what to do if anything... If I need to digital sign then what should I do. 


    And Yes I am new and very, very , very green on Macbook Pro (10.8.2)


    I don't know how you get {Image} to take photo of page...?  but that will get you there .

  • Csound1 Level 8 Level 8 (42,355 points)

    Here are the correct settings for iCloud Mail:



  • Meggeler Level 1 Level 1 (0 points)

    @Csound - Thank you I've been looking for hours for the smtp port.

  • Csound1 Level 8 Level 8 (42,355 points)

    You're welcome