Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

why can't I connect to itunes from my ipad, why can't I connect to itunes from my ipad

Hi I am a novice, so please excuse me if this is a simple answer. My son has autism and got an ipad to help with his autism. We can't seem to log into itunes from the ipad. Whenever a screen comes up that asks for my apple ID and password, I enter them, but then I get a box that says 'CANNOT CONNECT TO ITUNES STORE'.

Can anyone help me get connected to the itunes store please so we can buy apps from the ipad directly? Thanks

Kristine

iPad

Posted on Nov 20, 2012 5:50 PM

Reply
3 replies

Nov 22, 2012 10:05 AM in response to kristine21

Saw this on another post.


Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.


In the meantime ...........


The Complete Guide to Using the iTunes Store

http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


Best Fixes for ‘Cannot Connect to iTunes Store’ Errors

http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/


Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.


This works for some users. Not sure why.

Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.


 Cheers, Tom 😉

why can't I connect to itunes from my ipad, why can't I connect to itunes from my ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.