Problems with iphone 5.Can you help?..since apple wont.

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Problems with iphone 5.Can you help?..since apple wont.

Ok. My mum bought this brand new iphone 5 from a chainstore here in Norway. It has never worked properly. Each night it totally hangs up and is unusable.

The screen gets matrix like and there is a text saying "Panic.we are hanging in here". I have lots of apple products. And i have searched around a bit. I have figured out that this often happens with jailbreaked phones. Well this phone is not. And the store waits for apple to respond. I've tried to call apple and they will not offer any help since the phone is bought in a chainstore and not directly from then. In the meantime my mum has a phone that is unusable and worth 900$.

It kinda ****** me off also that apple does not give any support. I have bought quite an amount of apple products trough the years,and when we finally convinced my mother to switch to apple they give this ****** service. I am not impressed.

-But since they do not answer,maybe anyone of you can help me? I have tried the two options of reseting and also hit the round/top buttons all together.

So...anyone?

iPhone 5

Posted on Nov 21, 2012 6:07 AM

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Answer 1

Nov 21, 2012 6:12 AM in response to missivn

Have you tried restoring the phone in itunes?

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Answer 2

KiltedTim

Level 10

195,501 points

Nov 21, 2012 6:24 AM in response to missivn

All support for iPhones in Norway is provided by the carriers there. Not by Apple directly.

http://support.apple.com/kb/ht1937

You'll have to go through you carrier for assistance.

Try plugging it into the computer it normally syncs with and press the "Restore" button in iTunes. See if that helps any.

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Answer 3

missivn Author

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Nov 22, 2012 1:39 PM in response to missivn

That itunes solution is tried without any luck. Anyone else have a suggestion? Apple gives support,as long as it is bought in an apple store.

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Answer 4

cheonweb

Level 4

3,479 points

Nov 22, 2012 1:42 PM in response to missivn

Restore iPhone as new. Not restore from backup.

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Answer 5

Nov 22, 2012 1:45 PM in response to missivn

This doesnt sound like a real problem. This means that either the phone is fake or you are lying.

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Answer 6

missivn Author

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Nov 24, 2012 3:11 AM in response to missivn

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Answer 7

Nov 24, 2012 3:15 AM in response to missivn

Hold power and home to restart

Only hold home to go into recovery

Plug in and wait for iTunes to do recovery mode notice

Restore

Restore as new

-----

Note. That is probably not covered as its a hacked iPad. That looks nothing like a legit iPad.

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Answer 8

Nov 24, 2012 3:16 AM in response to AppleiGeorge

Perhaps you should educate yourself before making such claims. You clearly know nothing about this issue.

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Answer 9

Nov 24, 2012 3:16 AM in response to Joe Z in VA

Or a legit iPhone.

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Answer 10

missivn Author

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Nov 24, 2012 3:20 AM in response to missivn

Hey there.

I have reset it as suggested with itunes yester day. And it did not work.. 😟 i told her to take a pic of the phone screen when it locks.

Any suggestions now? I think she will deliver it back to Spaceworld if there aren´t any other suggestions..

Anyhow to you that suggested this is not a real problem.

if you buy a phone to many hundreds of dollars..each night it locks itself and that screen above pops up. You cannot use the phone at all it before the screen dissapears. Also you carrier told you you switch off every internet options on the phone,because they cannot figure out what is wrong. So you cannot mms,or use mail or any internet option..Also you cannot ring with the phone nor text when it locks itself..

If you do NOT call that a problem. I think YOU got a problem.

My iphone sometimes doesn´t ring when i put my alarm on. THAT ****** me off. And that is a minor thing.

To others that would care to help me...thanks really really a lot!! 🙂

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Answer 11

missivn Author

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Nov 24, 2012 3:21 AM in response to missivn

This is not a fake iphone!! How many times do i have to tell you...

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Answer 12

Chamar

Level 4

2,169 points

Nov 24, 2012 3:24 AM in response to missivn

How are you certain it is not a fake iPhone? It could well be a grey import. Is the chainstore an authorised Apple retailer? I suspect not.

Take it back to the store where it was purchased and ask for an exchange or a refund.

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Answer 13

missivn Author

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Nov 24, 2012 3:27 AM in response to missivn

🙂 I talked to the people at Spaceworld and i hinted that. He said it wasn´t,and of course i didn´t dare to further say that i thought it was a jailbreaked phone. But i will tell her to do so. 🙂

But is this only regular with jailbreaked phones? I read somwhere that if there is some ios problem this will also happen. Did i misread?--or misunderstood..?

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Answer 14

Chamar

Level 4

2,169 points

Nov 24, 2012 3:30 AM in response to missivn

A Google search for the message you are getting really points to a jailbroken phone. I'd demand a refund and purchase from an Apple authorised retailer.

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Answer 15

missivn Author

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Nov 24, 2012 3:33 AM in response to missivn

They are apple authorized. But i thought of suggesting here to buy the iphone 4. I got it and it is no problem phone. Heard of so many "babysickness" with the new 5. Thank you for answering. 🙂

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