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Nov 21, 2012 4:00 PM in response to Sully97by lllaass,Maybe:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
or
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
The first step of updating via iTunes is a backup. But if you can't back it up I doubt that the backup that is done as part of the update will be successful.