Apple store will not repair my iMac!!!

I have just returned from the Apple Store Southampton with my faulty 24-inch iMac Intel(MA456LL) (Late 2006) who have informed me that I need a new video card but unfortunately because the computer is over 6 years old it is now classed as VINTAGE (what a joke!) that they no longer manufacture or supply parts and refuse to service this particular model. Apple ran their diagnostic tool and everything else was OK. I paid nearly £2000 when I purchased the iMac back in 2006 so I am very reluctant to dispose of this computer, but I am unable to source a replacement video card as it is discontinued. I am quite disgusted by Apple, who by no longer producing the video card have now rendered my iMac completely useless. I only used the iMac for surfing the internet and watching TV, so classed myself a light user, surely a £2000 computer should last longer than 6 years?!! Does anyone have any suggestions on perhaps where I could locate an nVidea GeForce 7600GT 256MB video card on anyone who could fix my iMac? I have trawled the internet trying to locate one but to no avail.

I have taken my iMac to a local independent computer repair store and explained my predicament but they want £80 to dismantle and diagnose the fault (which Apple have already confirmed) and then should they not be able to locate an original replacement video card use an alternative (assuming they can find one that fits) but they cannot guarantee for sure, so I could end shelling out more money for nothing. If anyone who works for Apple is reading this then perhaps you can give me a sensible suggestion of what else I can do to resolve the problem. Thanks.

iMac

Posted on Nov 21, 2012 4:05 PM

Reply
8 replies

Nov 21, 2012 4:44 PM in response to 7209rolando

Do you have any Mac repair centers nearby? They might still be able to get a card and replace it for you. The problem with the video cards on iMacs is that on most models (do not know about yours), the card is soldered onto the logic board, which means the whole thing has to be replaced and that is the single most expensive replacement on an iMac.


@ Ziatron:


great idea, but not everyone has the deep pockets for a Mac Pro plus monitor, etc, LOL (nor the space for it) - I've considered it and have not because I couldn't even pick up such a monster to put it in place - I'm waiting for a Mac Pro Lite (literally)! 😀

Nov 23, 2012 3:51 PM in response to babowa

My iMac has a separate video card so can be replaced without having to replace the logic board in theory but because the card has been discontinued by Apple is proving almost impossible to locate one anywhere. I have found a couple on eBay but they are in the USA and cost nearly £200, but I am a little wary because they could be faulty. Also on eBay there is a company offering a service to fix iMacs with video card issues which involves removing the old chipset by heating the old solder then refitting a brand new updated nVidea chip using leaded solder. This process is called reflow and reball using specialist equipment and costs £179, but I would need to pay extra for shipping. Does anyone know if this would work?

Nov 23, 2012 4:24 PM in response to 7209rolando

speaking candidly, I would be concerned with the ebay option (both situations)....I would hate to see you loose the computer some how some way. I would touch base with a local apple repair shop and present to them what you discovered and what was suggested and find out the overall costing.... it may be less expensive


as for reflow, I am aware of it....never did it.

Nov 23, 2012 5:12 PM in response to 7209rolando

I feel your pain but read this:


http://support.apple.com/kb/HT1752?viewlocale=en_US


Particularly:


All Apple Retail Stores and the Canadian, European, Latin American and Asia-Pacific operating regions follow the U.S. product list, but make no distinction between vintage and obsolete. When applied to Apple Retail Stores and these operating regions, products on the U.S. Vintage list (all models) are considered obsolete.


The necessary parts can be very hard to find.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple store will not repair my iMac!!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.