9 Replies Latest reply: May 1, 2014 7:51 AM by abdulmalik00100
tiny007 Level 1 (0 points)

How do you change your security answers once you forgot them

  • Kappy Level 10 (266,046 points)

    Reset Security Questions

     

    Frequently asked questions about Apple ID

    Manage My Apple ID

     

    Or you can email iTunes Support at iTunes Store Support.

     

    If all else fails:

     

      1. Go to: Apple Express Lane;

      2. Under Product Categories choose iTunes;

      3. Then choose iTunes Store;

      4. Then choose Account Management;

      5. Now choose iTunes Store Security and answer the bullet questions, then click

          Continue;

      6. Sign in with your Apple ID and press Continue;

      7. Under Contact Options fill out the information and advise iTunes that you would

          like your security/challenge questions reset;

      8. Click Send/Continue.

     

    You should get a response within 24 hours by email.

     

    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.

     

    Another user had success doing the following:

     

    I got some help from an apple assistant on the phone. It is kind of round about way to get in.

     

    Here is what he said to do and it is working for me...

     

      a. on the device that is asking you for the security questions go to "settings", > "store" >

          tap the Apple ID and choose view"Apple ID" and sign in.

      b. Tap on payment information and add a credit/debit card of your preference then select

          "done", in the upper right corner

      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the

          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you

          should be asked to verify your security code for the credit /debit card and NOT the

          security questions.

      d. At this time you can remove the card by going back in to edit the payment info and

          selecting "none" as the card type then saving the changes by selecting "done". You

          should now be able to use your iTunes store credit without answering the security

          questions.

     

    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

     

     

    Good Luck friends!

  • Jaxattack Level 1 (0 points)

    You saved my life. Express Service will not let you reset the questions unless you tell them an answer to a question. They won't send the reset to the primary address only the rescue address. There was no rescue address, I don't remember that being an option when I established the account 5 years ago.

     

    Added the credit card, then called back the support people and they just had me verify the credit card and one of my device serial numbers.

     

    Apple is seriously flawed with changing their policies on the security questions. There needs to be a way to reset them if the only peice of identifying information on the account is the Primary email address.

     

    Anyways, thanks again.

  • JAKER589 Level 1 (0 points)

    thanks so much, i have been trying to get my account to work for weeks and this solution works

  • Alily10 Level 1 (0 points)

    Which of the solutions worked? The one of the email or credit card thing?

  • aureeka Level 1 (0 points)

    I don't see this option on my right panel

     

    5. Now choose iTunes Store Security and answer the bullet questions, then click

          Continue;

     

    what should i do ?

    I'm trying to acces apple store from a windows based computer

  • domoinque12 Level 1 (0 points)

    how

  • Romburgh Level 1 (0 points)

    This fixed the problem for me as well. Saved me from having to call U.S.A from Australia.

  • abdulmalik00100 Level 1 (0 points)

    my problem is not solved iwant some option guide iwant the exact place of my security question which idid not reached yet