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I cant update iPhoto now that apple replaced my imac hard drive

403 Views 15 Replies Latest reply: Feb 25, 2013 11:06 PM by Terence Devlin RSS
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macman53 Calculating status...
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Nov 22, 2012 8:29 AM

Had the hard drive replaced in my imac (free 1TB replacement from Apple). The App store is telling me I have an update available for iphoto but when I try to install it I get a message box saying "You have updates available for other accounts. To update this application, sign in to the account you used to purchase it." I have no other accounts that I am aware of. I have tried to download the updated seperatelt and when I try to update it tells me I need to update through the app store. I've already had to bring my imac back to apple because they left the WIFI card unplugged after they installed the new hard drive. And it is not easy to contact them without shelling out for an applecare contract even if you want to discuss their mistake. Any ideas?

iMac (27-inch Late 2009), OS X Mountain Lion (10.8.2), iphoto 9.4.1
  • mende1 Level 10 Level 10 (89,470 points)

    Welcome to the Apple Support Communities

     

    Probably it's hidden. Go to App Store > Featured > Account > Show hidden files and show iPhoto, so you'll be able to update the program

  • mende1 Level 10 Level 10 (89,470 points)

    I refer to that. Go to App Store > Purchases and check if iPhoto is there

  • mende1 Level 10 Level 10 (89,470 points)

    It's an error. Open Launchpad, hold Option key and press X button above iPhoto. Then, insert the Applications DVD that came with your computer and install iPhoto. Don't forget to update it to the most recent version

  • LarryHN Level 9 Level 9 (54,810 points)

    If your computer cam with iPhoto '09 (version 8.x.x) and you had iPhoto 9.1.4 (iPhoto '11) as your profile states then you have purchased an upgrade - with iLife '11 DVD (if so install from that) or from the App store (in the purchased apps list)

     

    LN

  • LarryHN Level 9 Level 9 (54,810 points)

    But iPhoto does not come on a SL disk - or any other OS disk - it comes with a new computer - any version that did not come on the computer must be purchased

     

    LN

  • LarryHN Level 9 Level 9 (54,810 points)

    When I bought my 27" imac in Dec 2009 it came with two disks, one for the OS ( ver 10.6.1) and one called applications install DVD.

    Right - iPHoto is on Disk2  - and it would be iPhoto 09 (version 8.x.x - 8.1.2 is the latest version of iPhoto '09)

     

    The OS upgrades are just that  - OS upgrades - no iLife applications on them - not on SL, L or ML

     

    The version I have (9.4.1) works OK for what I use it for.

    Good - but iPhoto '11 (version 9.x.x)  is a purchased upgrade from iPhoto '09 that came with your computer - some place you either purchased iLife '11 or purchased fomr the App store - have you gone to the App store, logged in under your Apple ID and looked at purchased Apps? - it is either there or on an iLife DVD y0ou purchased

     

    iPhoto '11 is $15 at the App store

     

    LN

  • LarryHN Level 9 Level 9 (54,810 points)

    Sorry - no implications of any sort - just facts - your computer came with iPhoto '09 - your profile says that you had iPhoto '11 (you may not have reported that correctly but given that that all we have I use it) - the only way that is possible is via a purchase

     

    Good - but iPhoto '11 (version 9.x.x)  is a purchased upgrade from iPhoto '09 that came with your computer - some place you either purchased iLife '11 or purchased from the App store - have you gone to the App store, logged in under your Apple ID and looked at purchased Apps? - it is either there or on an iLife DVD y0ou purchased

     

    iPhoto '11 is $15 at the App store

     

    No implications - no accusing you of any medical condition - nothing accusing you of being dishonest - just a set of facts and the only possible logical conclusion from those facts

     

    Have a great life

     

    LN

  • bscardin Calculating status...

    I am experiencing essentially the same problem.  I got my iMac in 2009 and got iPhoto '09 at that time.  A few months ago I did upgrade to iPhoto '11 via the App Store.  Then I had my hard drive replaced.  I had cloned my hard drive before taking it in using Super Duper and was planning to clone it back when I got it home.  However, before I restored my backup I coped the contents of the new drive into my user folder (I thought maybe I would need it).

     

    Anway, after the restore I had a copy of iPhoto in my /Applications folder (from the original drive clone) _and_ a copy in my user folder (from the new drive data installed by the Apple store people. 

     

    The iPhoto version in my /Applications folder is 9.4.2

    The iPhoto version in my /Home/<user>/NewHd/Applications folder is 9.3.2

     

    The App store is trying to tell me I need to update iPhoto to 9.4.1 but is failing when I try to do so with an error message that says, "These apps cannot be accepted on this computer."

     

    My theory is that the App store is seeing the 9.4.1 version via some sort of file watching and it thinks I need to update.  However when I do so it must be missing some sort of App store meta data and then refuses.

     

    I have since _deleted_ the iPhoto.app in my user folder but the App store still says it needs to update!  Very annoying.  My next step is to reboot the machine but I'm in the middle of something else and can't do that right now.

     

    There must be some way to fix this!

     

    [edit] Corrected the version of iPhoto that was in my <user>/... folder.

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