5 Replies Latest reply: Nov 22, 2012 12:45 PM by Bob Timmons
Jeff Kjoller Level 1 Level 1

Can't seem to figure this one out.

1 Household.

2 Macbooks (same models, etc)

1 Airport Extreme


One Macbook connects via WiFi  and accesses the internet without any problem.

The other Macbook shows the WiFi connection active but when you launch a browser (doesn't matter which one) it evetually times out and can't connect. Also won't access mail via MacMail. So basically shows active WiFi connection but browser(s) won't load any pages. After it times out, it shows a page that states there is a network connection error.


Also, tried the usual, restarting of Airport, macbooks, etc in correct order. And connected my iPhone on same wireless connection and it loads fine.


Any thoughts?



  • Bob Timmons Level 10 Level 10

    Try delete the current wireless connection and password info on the MacBook and then start over again and setup a new connection.


    Here's how:


    Open System Preferences (gear icon on the dock)

    Open Network

    Click on WiFi on the left

    Click Advanced at the lower right

    Locate the listing for your wireless network name and click on it to highlight it

    Click the - (minus) button to delete it

    Click Done at the lower right

    Click Apply at the lower right


    Open Macintosh HD > Applications > Utilties > KeyChain Access

    Locate the listing with the wireless network name and click on it to highlight it

    Delete that listing


    Restart the Mac and set up a new connection again

  • Jeff Kjoller Level 1 Level 1

    Tried the suggestion, but did not work. I even connected my iPad without an issue. Seems to be something with this particluar MacBook.

    I'm at a loss.

  • Bob Timmons Level 10 Level 10

    It is now time to take the MacBook to an Apple Store or Apple repair center.


    I had a similar issue a few years ago, and the wireless card had to be replaced on the Mac.

  • Jeff Kjoller Level 1 Level 1

    Odd thing is that I don't have this problem with any other WiFi connections (work, traveling, Starbucks, my own home).

    So I don't think it's a wireless card issue.

  • Bob Timmons Level 10 Level 10

    My Mac would connect at some locations, but not others. I did not think it was a wireless card issue on my Mac either, but a new card fixed the issues.


    You still need to let the guys at the Apple Store take a look and run diagnostic softwere on the Mac. Not much else you can do.


    A pure shot in the dark would be to reset your wireless router back to factory default settings, then reconfigure it again. Might be worth a try if you have the time.  Good luck.