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Level 1

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Raw Images (Nikon D700 NEFs) suddenly turn unsupported

Hi there,

for some of my managed Nikon D700 NEFs I start geeting an 'unsupported image format' error. I worked with those files a couple of months ago and everything was fine, no errors. So, the problem must have came up recently. The files wont show up in Preview neither but open fine in Capture NX2 which brings me to the assumption, that it is an OS X raw compatability issue.

I browsed through the related discussions but couldn't find a way that resolved the problem. What puzzles me is the fact, that obviously only few people are experiencing similar issues. I'm afraid, that something might be "broken" in my system installation. To double check this I would like to provide one of my unrecognized NEF files:

https://www.dropbox.com/s/1sx5bsr794xvbmj/_DSC7035.NEF

If this file works for you, it's not an Aperture issue, but a single problem on my (few) machine(s). The answer to this would be of great help in finding the right fix. Any feedback is highly appreciated! Thanks!

Frank

______________________

iMac 24", 2.4 GHz Intel Core 2 Duo, 4 GB

OS X 10.8.2 (12C60)

Aperture 3.4.3

Raw 4.01

Posted on Nov 22, 2012 3:34 PM

34 replies

FrankieGans Author

Level 1

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Nov 23, 2012 1:16 PM in response to léonie

This is correct. But looking at Jerry's and your screen shot I'm missing the "second line":

(Sorry was struggling with the picture upload...)

Nov 23, 2012 1:22 PM in response to FrankieGans

I recommend following up on the missing RAW support. Good luck Frank. I have to go now but I'll check back later to see how it turned out.

FrankieGans Author

Level 1

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Nov 23, 2012 1:30 PM in response to Jerry Dalton1

Thanks, Jerry. I really appreciate your help.

Btw: Just (re-)installed Digital Camera RAW Compatibility Update 4.01. Again, no luck: The "RAW support" is still missing and pics don't work.

Aye Es Oh

Level 2

330 points

Nov 23, 2012 1:38 PM in response to FrankieGans

Not sure if it'll allow you to, but you could try reinstalling an older version of the RAW support, if only to see if that allows you to see the D700 images again. The latest pre-4.0 version is here: http://support.apple.com/kb/DL1552

léonie

Level 10

195,013 points

Nov 23, 2012 1:41 PM in response to FrankieGans

Frank,

if you look at this list: OS X Mountain Lion: Supported digital camera RAW formats

you will see, that your camera's raw is directly by Mountain Lion, and not by the latest raw support.

If it were a problem with the raw conversion, you would have to reinstall the OS; not the latest raw support, I guess.

I am still concerned about this "some"

for some of my managed Nikon D700 NEFs

How many images are we talking about? If it is only a few, the problem can be something completely different.

Did you have time to check from a different account with standard setting?

FrankieGans Author

Level 1

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Nov 23, 2012 1:42 PM in response to Aye Es Oh

Unfortunately, not allowed ("newer version installed...").

FrankieGans Author

Level 1

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Nov 23, 2012 1:50 PM in response to léonie

Leonie,

I agree.

Regarding the number of images I just can give you a rough guess: 10-20%. But I have the uneasy feeling the number increases with time I spend working with the pics (i.e. opening in Viewer)... 😟

I still have to check from a different account. Will give feedback as soon as possible.

léonie

Level 10

195,013 points

Nov 23, 2012 1:55 PM in response to FrankieGans

But I have the uneasy feeling the number increases with time I spend working with the pics (i.e. opening in Viewer)... 😟

Just in case that may be due to hardware trouble - hopefully not - check the state of your backups and make sure, you have a current backup.

FrankieGans Author

Level 1

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Nov 23, 2012 2:00 PM in response to léonie

3 backups are in place... 😉

I just tried working on a different user account: Same problem. Unfortunately I have no second machine to check with.

léonie

Level 10

195,013 points

Nov 23, 2012 2:13 PM in response to FrankieGans

Same problem.

That is bad news. Then we can assume, that nothing in your main account and in your main Aperture library is causing this. That looks like a sstem wide trouble - MacOS, Aperture, plug-ins, helper utilities, haxies, hardware failure. Have you installed any other software lately, that has installer and may have changed your system? I'd run a hardware test over night, just to be sure.

Intel-based Macs: Using Apple Hardware Test

FrankieGans Author

Level 1

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Nov 23, 2012 2:24 PM in response to léonie

I can only think of Oracle VM Virtual Machine (emulation app)... I will try to look into this as far as possible.

I'm going to run the hardware test now. I'll report back.

Nov 23, 2012 5:18 PM in response to FrankieGans

I thought of something while I was out. Have you tried running the Aperture repair tools? The tool is involked at the startup of Aperture, by holding CMD and ALT then clicking the Aperture start icon. A window should appear as follows:

I would run them in the order shown. Each time you run one of them you will have to quit and restart Aperture.

FrankieGans Author

Level 1

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Nov 24, 2012 12:31 AM in response to Jerry Dalton1

Jerry: I ran Aperture's repair tools already several times with no result.

Leonie: My hardware configuration seems to be ok. No errors there.

I'm still wondering, why your Aperture info windows show also "Digital Camera RAW Support 4010 - Build 40.10" besides the "Digital Camera RAW 4.01 - Build 666.5". I only have the latter?? I was searching for any information about this in vain until now.

FrankieGans Author

Level 1

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Nov 24, 2012 4:18 AM in response to FrankieGans

Don't know why, but now "Digital Camera RAW Support 4010 - Build 40.10" also appears. However, problem files still don't work... 😢

Nov 24, 2012 8:42 AM in response to FrankieGans

I'm sorry I can only imagine how frustrating this is. This might be a computer problem.

As I mentioned earlier, it's possible for a segiment of a hard drive to go bad and corrupt data. If that happened and the data was in the sectioin that stored the program for interperting the RAW, you might experience behaivor like your seeing. There is a report on Aperture Expert where images on a remote drive became "unsupported format" after being moved to a remote drive. The problem turned out to be a bad firewire cable.

http://www.apertureexpert.com/forum-user/post/1939630

Once more just to be sure my system info:

Raw Images (Nikon D700 NEFs) suddenly turn unsupported