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I can't connect to the ITunes store or sync my phone with my computer.

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)

Gateway DX4300

iTunes 10.7.0.21

QuickTime 7.7.3

FairPlay 2.2.19

Apple Application Support 2.3

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.0.59

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0029B11C035F0CE0



Current user is not an administrator.

The current local date and time is 2012-11-23 09:48:34.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



ATI Technologies Inc., ATI Radeon HD 5450





**** External Plug-ins Information ****



No external plug-ins installed.



**** Network Connectivity Tests ****



Network Adapter Information



Adapter Name: {AFF6741E-923A-4457-BD37-4D212C3CFB0F}

Description: Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller

IP Address: 192.168.1.5

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Fri Nov 23 05:35:43 2012



Lease Expires: Sat Nov 24 05:35:43 2012



DNS Servers: 192.168.1.1



Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No



Firewall Information



Windows Firewall is on.

iTunes is enabled in Windows Firewall.



Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2012-03-19 19:15:26.





**** Device Connectivity Tests ****



iPodService 10.7.0.21 (x64) is currently running.

iTunesHelper is currently not running.

Apple Mobile Device service 3.3.0.0 is currently running.



Universal Serial Bus Controllers:



Standard Enhanced PCI to USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller

Standard OpenHCD USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.



FireWire (IEEE 1394) Host Controllers:



1394 OHCI Compliant Host Controller. Device is working properly.



Connected Device Information:



cpassantino’s iPhone, iPhone 4S running firmware version 6.0.1

Serial Number: C39HDFXRDTF9



Most Recent Devices Not Currently Connected:



iPod touch (4th generation) running firmware version 5.1.1

Serial Number: C3RFMPH5DCP9



iPad running firmware version 4.2.1

Serial Number: V50487NNETU



**** Device Sync Tests ****



One or more sync tests failed.

iPhone 4S

Posted on Nov 23, 2012 7:52 AM

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I can't connect to the ITunes store or sync my phone with my computer.

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