Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: tinkertoy9021
tinkertoy9021 Author
User level: Level 1
5 points

5th Gen 30 GB iPod - screen has lines - menu not visible

Sometimes the menu is visible - sometimes not. I have never dropped it, the glass is intact. Just by clicking buttons I can play some music - just don't know what is going to play. I have had it for many years, and though I have an iPhone and iPad - I still love my iPod for walking, etc. Any suggestions that might help? (besides a new one). Can the inner screen be replaced? I have just reset & restored it to see if that might help - through iTunes.

Posted on Nov 23, 2012 10:03 AM

Reply
Question marked as Best reply
User profile for user: planb77
planb77
User level: Level 7
32,428 points

Posted on Nov 24, 2012 8:40 AM

You can work through the remaining five 5 R's of troubleshooting.

http://www.apple.com/support/ipod/five_rs/


It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.


Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.

http://www.apple.com/support/ipod/service/prices/


Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity. A third party service will actually replace the damaged/faulty part for a little less. Google "iPod screen repair" and you should get a number of results to work with.

B-rock

View in context
3 replies
Question marked as Best reply
User profile for user: planb77
planb77
User level: Level 7
32,428 points

Nov 24, 2012 8:40 AM in response to tinkertoy9021

You can work through the remaining five 5 R's of troubleshooting.

http://www.apple.com/support/ipod/five_rs/


It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.


Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.

http://www.apple.com/support/ipod/service/prices/


Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity. A third party service will actually replace the damaged/faulty part for a little less. Google "iPod screen repair" and you should get a number of results to work with.

B-rock

Reply

5th Gen 30 GB iPod - screen has lines - menu not visible

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up