Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. iPhone 4s.

Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see


We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.


And if i try to enter IMEI here i see

Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.

Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.


Thank you.


<Edited By Host>

iPhone 4S, iOS 6.0.1

Posted on Nov 23, 2012 11:19 AM

Reply
Question marked as Best reply

Posted on Nov 23, 2012 11:24 AM

Did you purchase the device from Apple or an authorized reseller? If not, then you were scammed.

6 replies

We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. iPhone 4s.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.