12 Replies Latest reply: Dec 1, 2012 10:29 PM by Dale Weisshaar
cactus flower Level 1 Level 1 (0 points)

I have a MacBook with Lion and cannot edit, search, or add to my Address Book within my Address Book.  Found, on the Forum, a suggestion about Disk Permissions - repair, verify, and fix - so I tried that proceedure yesterday and it didn't work then and it is still not working today - help!


MacBook (13-inch Early 2008), Mac OS X (10.7.4)
  • 1. Re: address book issues
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk for OS 10.6.8 and under. If you are running 10.7 or 10.8 run Disk Repair from Disk Utility on your Recovery System. It shows you how in the link.

    You could have some directory corruption. Let us know what errors Disk Repair reports and if DU was able to repair them. This could just be a start in repairs and you may need a better utility to finish the job.

     

    If that doesn't do it, place a new post in the  10.7 Address Book forum.

    DALE

  • 2. Re: address book issues
    cactus flower Level 1 Level 1 (0 points)

    Thanks for the info, Dale, but the link took me to . . .

    Resolve startup issues and perform disk maintenance with Disk Utility and fsck

     

    Products Affected

    Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac OS X 10.6,OS X Lion, OS X Mountain Lion

    So I clicked on OS X Lion and it took me to . . .  Apple/support/lion.

     

    Do I click on Installation and Recovery from there?

     

    CF

  • 3. Re: address book issues
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    No...you navigate around the disk maintenance stuff in my link. I'll put it together for you here.

    Start from your recovery system. OS X Lion or OS X Mountain Lion includes a built in set of utilities in the Recovery System. Restart your Mac and hold down the Command key and the R key (Command-R), and keep holding them until the Apple icon appears, indicating that your Mac is starting up. After the Recovery System is finished starting up, you should see a desktop with a OS X menu bar and a "Mac OS X Utilities" application window. Note: If you see a login window or your own desktop and icons, it is possible that you didn't hold Command-R early enough. Restart and try again.

     

    When your computer finishes starting up, choose Disk Utility from the Utilities window.

     

    Click the First Aid tab. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions. Select your OS X volume. Click Repair. Disk Utility checks and repairs the disk.

     

    DALE

  • 4. Re: address book issues
    cactus flower Level 1 Level 1 (0 points)

    All went well, Dale, until Disk Utility opened and there was no First Aid Tab to click on. 

    What I did find (on the left) was the following . . .

    250.06 GB Hitachi HTS. . . Media       

    when I clicked on this, the First Aid tab appeared and repair was possible

         MacIntosh HD                                

         when I clicked on this, the First Aid tab appeared and repair was possible

    Super Drive                                        

    when I clicked on this, no First Aid tab appeared

    Below the line appeared . . .

    Disk                                                    

    when I clicked on this, the First Aid tab appeared but Repair was grayed out

         Mac OS X Base System                

         when I clicked on this, the First Aid tab appeared but Repair was grayed out

     

    There was no disclosure triangle to the left of the harddrive icon so I could not proceed as you suggested.

     

    CF


  • 5. Re: address book issues
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    Do you have a backup?

  • 6. Re: address book issues
    cactus flower Level 1 Level 1 (0 points)

    Yes, all my files are also on my external hard drive.  Should I also do a backup on the computer of my Address Book, etc?  How do I do that - did it once but the info has run out my ear!

     

    CF

  • 7. Re: address book issues
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    cactus flower wrote:

     

    All went well, Dale, until Disk Utility opened and there was no First Aid Tab to click on. 

    What I did find (on the left) was the following . . .

    250.06 GB Hitachi HTS. . . Media       

    when I clicked on this, the First Aid tab appeared and repair was possible

         MacIntosh HD                                

         when I clicked on this, the First Aid tab appeared and repair was possible


    So you repaired these two drives? Is Address Book on one of them?

     

    Super Drive                                        

    when I clicked on this, no First Aid tab appeared


    Yes, that is your Disk Drive and it cannot be repaired that way

     

    cactus flower wrote:

     

    Below the line appeared . . .

    Disk                                                    

    when I clicked on this, the First Aid tab appeared but Repair was grayed out


    That isn't another hard drive right? How many do you have? Do you have a CD or DVD in the Super drive?

     

         Mac OS X Base System                

         when I clicked on this, the First Aid tab appeared but Repair was grayed out

     


    hmmm, is that another drive?

  • 8. Re: address book issues
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    cactus flower wrote:

     

    Yes, all my files are also on my external hard drive. 

    CF

    Great! Is it a Time Machine backup or a clone of your whole system? Is it a backup before you had your issues?

     

      Should I also do a backup on the computer of my Address Book, etc?  How do I do that - did it once but the info has run out my ear!

     

    Well, you hopefully already have it on your external so no need.

  • 9. Re: address book issues
    cactus flower Level 1 Level 1 (0 points)

    In a nutshell, Dale, I did nothing since it wasn't as you described.  I am assuming that I should have repaired both the 250.06 GB Hitachi HTS. . . Media  and  the MacIntosh HD  - correct?

    I did not find Address Book on either but perhaps I didn't know where to look.

    As far as I know, I only have the Hitachi HTS and the Mac HD - so are you thinking that once I repair those two my situation will be resolved? 

    Finally, the only thing that was listed under 'Disk' was Mac OS X Base System.

    No doubt, you can tell from my responses that I am not a computer genius and I appreciate you bearing with me.

     

    Regarding my backup let me explain . . .   I use my external HD as a storage unit for all my files and images so, persay, it is not a backup - correct?  I don't use Time Machine so would my method qualify as a clone?  Whatever the case, I moved all my files and images to the external HD before this issue occured but not my Address Book.  In fact, I had upgraded to Lion a long time before this issue occured.  I have not noticed a loss in any of my contacts - PTL.     

       

    Okay, I just archived my Address Book and then copied that file to my external HD - LW - that will protect my contacts.

     

    I just want to through this out,  my husband and I got iPhone 4s recently and he upgraded to Mountain Lion and synced it with our Address Book - could that have caused this issue and, of course, how do I resolve it if it did?  I have not upgraded yet.

     

    Thanks,

    CF

  • 10. Re: address book issues
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    For now,

    try running a repair on the MacIntoch HD. It most likely has your Address Book on it.

     

    I'll touch on the rest this evening.

  • 11. Re: address book issues
    cactus flower Level 1 Level 1 (0 points)

    Did the repair today and still the address book cannot be edited or added to except from a separate card that pops up to the left of the address book when I click on the name - help.  When I opened Mac HD - I didn't see any indication of my address book and when the repair finished address book was not mentioned!

     

    Help!

    CF

  • 12. Re: address book issues
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    Well, I'm at the limit of my knowledge on Address book. Try putting a link to this stuff you have tried and place a new post in the 10.7 Mail and Address book forum. Good Luck!!

    DALE