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unlock iphone 4

406 Views 10 Replies Latest reply: Nov 23, 2012 5:51 PM by jsnwolf RSS
PICHELEIRO Calculating status...
Currently Being Moderated
Nov 23, 2012 5:38 PM

att requested apple 2 weeks ago to unlock my iphone 4, but I am still waiting for apple to unlock it. Today I was in an apple store and they told me that they can not do anything about it.

  • imaybeawhile Level 2 Level 2 (400 points)
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    Nov 23, 2012 5:39 PM (in response to PICHELEIRO)

    You need to contact your carrier to unlock the phone

  • deggie Level 8 Level 8 (44,815 points)
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    Nov 23, 2012 5:41 PM (in response to PICHELEIRO)

    You have not received an email or text from AT&T yet? Have you checked your junk mail?

     

    I am assuming you got your letter from AT&T stating you were eligible?

  • deggie Level 8 Level 8 (44,815 points)
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    Nov 23, 2012 5:44 PM (in response to PICHELEIRO)

    No, that is not the way it works. AT&T sends you an email saying you are eligible for the update. After you receive that in 5 days to 3 weeks you receive an email from AT&T that says it has been processed and gives you the directions how to unlock it.

  • deggie Level 8 Level 8 (44,815 points)
    Currently Being Moderated
    Nov 23, 2012 5:46 PM (in response to deggie)

    What did the second message say that you got from AT&T? Can you copy it here?

  • deggie Level 8 Level 8 (44,815 points)
    Currently Being Moderated
    Nov 23, 2012 5:51 PM (in response to PICHELEIRO)

    And did you go to your account and request the unlock? Assuming this was the last letter you got from them.

  • jsnwolf Calculating status...
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    Nov 23, 2012 5:51 PM (in response to PICHELEIRO)

    Apple doesn't have anything to do with unlocking iPhones, that is up to the carrier.  In regards to AT&T, they have this request page to initiate the unlock process.  After this request is approved, they send you directions with how to reset your iPhone. 

     

    https://www.att.com/deviceunlock/client/en_US/

     

    After the iPhone is unlocked, these are the only steps to take - and don't require AT&T sending the unlock request to Apple or anything like that.  Just swap out the SIM. 

     

    http://support.apple.com/kb/HT5014

     

    Hope this helps.

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