2 Replies Latest reply: Nov 23, 2012 9:02 PM by Limnos
JBigley89 Level 1 Level 1

How Do I Manage My Apple Account If I Forget One Of The Answers To my Security Question

  • Kappy Level 10 Level 10

    Reset Security Questions

     

    Frequently asked questions about Apple ID

    Manage My Apple ID

     

    Or you can email iTunes Support at iTunes Store Support.

     

    If all else fails:

     

      1. Go to: Apple Express Lane;

      2. Under Product Categories choose iTunes;

      3. Then choose iTunes Store;

      4. Then choose Account Management;

      5. Now choose iTunes Store Security and answer the bullet questions, then click

          Continue;

      6. Sign in with your Apple ID and press Continue;

      7. Under Contact Options fill out the information and advise iTunes that you would

          like your security/challenge questions reset;

      8. Click Send/Continue.

     

    You should get a response within 24 hours by email.

     

    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.

     

    Another user had success doing the following:

     

    I got some help from an apple assistant on the phone. It is kind of round about way to get in.

     

    Here is what he said to do and it is working for me...

     

      a. on the device that is asking you for the security questions go to "settings", > "store" >

          tap the Apple ID and choose view"Apple ID" and sign in.

      b. Tap on payment information and add a credit/debit card of your preference then select

          "done", in the upper right corner

      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the

          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you

          should be asked to verify your security code for the credit /debit card and NOT the

          security questions.

      d. At this time you can remove the card by going back in to edit the payment info and

          selecting "none" as the card type then saving the changes by selecting "done". You

          should now be able to use your iTunes store credit without answering the security

          questions.

     

    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

     

     

    Good Luck friends!

  • Limnos Level 9 Level 9

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.

     

    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296

     

    More involved forgotten question issues - https://discussions.apple.com/thread/3961813

     

    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468

     

    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239

     

    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.