Ringtones are in my library but won't show up in the tones folder

I am having the same problem. I spent three hours on the phone with Apple Reps last night. They first said that they would have to reinstate ? my permissions, which they did (I had also lost some music) but after an hour of downloads, I still had no tones. Spoke with another Rep and they said if I purchased the Tones on Istore they should show up. I had. They didn't. Then said that it could be the "older" music was no longer compatible and it MUST be purchased through Itunes Store to show up in Tones automatically. So...I bought almost $20 of Tones last night after I hung up, and NONE Of them show up in my Tones folder. I have tried everything. I cannot move them by drag and drop.

This has been an ongoing problem for me for over a year, and so far, I cannot get any help.

I was asked if it was possible if I had different Libraries. I told them I don't know, since I have used Itunes since 2009 (and like the old version much better) and I have never changed my Itunes login or password. I have however, had different computers. I hope someone can help with this issue.

Ok, I think I found an answer...after about 3 hrs searching and playing. If you look at your m4r folder in the music library under the info, you'll find that while it shows as an m4r file format, it gives a media type of music and not tone. That's what's keeping it from going in the tone folder. Here's what I did to fix. After I created the AAC version and opened the file in my explorer / finder window and changed to mr4, I drug that version to my desktop first before trying to open in Itunes. I went to iTunes and deleted the m4a version I created before I changed it to m4r and then I went to my desktop and double clicked on the file. It then opened in the tone folder instead of the music library like it is supposed to. Apparently, having the m4a file in iTunes when I open the m4r file merges them or something. Not sure if this will help anyone else, but it fixed the problem for me finally. I was really thinking that iTunes put a kabosh on us doing it this way. Good to go now! Good luck everyone.

This worked for me. iTunes put the tones in the music folder and labelled them as music.

1. I searched the ringtones in the music folder, searching for .m4r. I found them.
2. Copied them to desktop.
3. In iTunes I looked up the files in music/albums. If you purchased it, it is going to be in its respective album, or if you created it, it can be in untitled album, or in the album that corresponds the folder you found the file in. I found the files.
4. I deleted the tones showing up as music in the music library in itunes with right click, delete and delete files. I deleted all respective, same titled songs as well, but you might want to make a backup first.
5. I renamed the files copied to the desktop. Choose an appropriate title.
6. I added all the files copied to the desktop and then renamed to the iTunes library with the cmd+O command and then they simply appeared in the tones folder of iTunes.
7. I resynced my iPhone and voilá, I have all the tones I had previously.

All these steps should not be necessary, for gosh sakes! When is Apple going to make iTunes going to make syncing more intuitive? If I sync my iPhone incorrectly and lose all my Tones (or ringtones) it's a nightmare trying to get them back on my phone again. I'm working off a PC, so I don't think this will work for me.