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Powerbookg4 problem

570 Views 12 Replies Latest reply: Nov 24, 2012 8:30 PM by John Galt RSS
mwoj00 Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 24, 2012 3:45 PM

Hello I have a powerbook g4 that will not boot up to my os. It turns on and everything but after the apple logo appears, then an error symbol appears see picture] with the spinning circle and nothing happens. I have tried letting it sit and taking out the battery but nothing is working, please help.No-Entry-Symbol.pngThis is the error symobol

Mac Pro
  • John Galt Level 7 Level 7 (33,055 points)
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    Nov 24, 2012 3:53 PM (in response to mwoj00)

    It's more like this:

     

    TS1411_1.gif

     

    This usually means your PowerBook G4 cannot load its operating system:

     

    Mac OS X: Gray screen appears during startup

     

    or

     

    Your Mac won't start up in Mac OS X (Mac OS X 10.3.9 or earlier)

     

    There are many troubleshooting steps to follow.

     

    Locate your original System Install DVD. You may need it to run Disk Utility to repair the disk, so that you might be able to at least boot for the purposes of copying whatever information on it that is not already corrupt or gone.

    MacBooks  iMacs  iPods  AirPorts, OS X Mountain Lion,  27 years Apple!
  • John Galt Level 7 Level 7 (33,055 points)
    Currently Being Moderated
    Nov 24, 2012 6:55 PM (in response to mwoj00)

    Similar problem: A flashing question mark appears when you start your Mac

     

    mwoj00 wrote:

     

    I do not have that disc anymore

     

    Without your Mac's original installation CD or DVD, your ability to fix this will be significantly limited.

     

    Call Apple to order a replacement System DVD. You will need your PowerBook's serial number and money.

  • John Galt Level 7 Level 7 (33,055 points)
    Currently Being Moderated
    Nov 24, 2012 7:30 PM (in response to mwoj00)

    Sorry, no. There are no legitimate downloads available.

     

    I understand Apple's price for a replacement DVD is reasonable. Your biggest challenge will be decribing to them what you need.

  • John Galt Level 7 Level 7 (33,055 points)
    Currently Being Moderated
    Nov 24, 2012 7:55 PM (in response to mwoj00)

    mwoj00 wrote:

     

    what exactly do I need

     

     

    Tell them you need to purchase replacement discs that originally shipped with your PowerBook G4, and...

     

    You will need your PowerBook's serial number and money.

  • John Galt Level 7 Level 7 (33,055 points)
    Currently Being Moderated
    Nov 24, 2012 8:02 PM (in response to mwoj00)

    They need it because different PowerBooks shipped with different versions of OS X, and contain different hardware drivers on their System Install DVD.

     

    Using a disc inappropriate to your specific model PowerBook will not work. Attempting to use it would likely result in the same problem you are experiencing.

  • John Galt Level 7 Level 7 (33,055 points)
    Currently Being Moderated
    Nov 24, 2012 8:30 PM (in response to mwoj00)

    mwoj00 wrote:

     

    thank you for clarifying, so when I get my disc then what do I do

     

    Then you will be in position to possibly repair your internal HD for the purposes of retrieving whatever data it contains, which is what I wrote upon my initial response.

     

    Most likely it is damaged to the point that it will require replacement. If you are interested in doing that, you can purchase and install a replacement hard disk. Then, you will need to install OS X by using the replacement disc you obtain from Apple.

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