8 Replies Latest reply: Nov 25, 2012 11:45 AM by akkijain03
akkijain03 Level 1 (0 points)

please help me!!!! my macbook pro 15 running on mountain lion is hanging a lot...sometimes when i use any app than it get freeze for some seconds...what should i do?

MacBook Pro, OS X Mountain Lion (10.8.2)
  • John Galt Level 8 (45,943 points)

    There are many possible reasons for this. Rather than ask a dozen different questions regarding your system, would you be willing to download and run a little utility that may help point to a cause?


    If so read the following:



    Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:




    Don't be concerned about anything that says "Problem" or "failed".


    Copy and paste its output in a reply.


    Etrecheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.


    When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.


  • akkijain03 Level 1 (0 points)

    Hardware Information:

              MacBook Pro - model: MacBookPro8,2

              1 2.2 GHz Intel Core i7 CPU: 4 cores

              4 GB RAM


    System Software:

              OS X 10.8.2 (12C60) - Uptime: 0 days 1:17


    Disk Information:

              TOSHIBA MK5065GSXF disk0 : (500.11 GB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 499.25 GB (424.92 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB


              HL-DT-ST DVDRW  GS31N 


    USB Information:

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

              Apple Inc. Apple Internal Keyboard / Trackpad

              Apple Inc. FaceTime HD Camera (Built-in)

              Apple Computer, Inc. IR Receiver


    FireWire Information:


    Kernel Extensions:


    Problem System Launch Daemons:

                     [failed] com.apple.coresymbolicationd.plist


    Problem System Launch Agents:

                     [failed] com.apple.afpstat.plist

                     [failed] com.apple.AirPlayUIAgent.plist

                     [failed] com.apple.coreservices.appleid.authentication.plist

                     [failed] com.apple.rcd.plist


    Launch Daemons:

                     [loaded] com.adobe.fpsaud.plist

                     [loaded] com.adobe.SwitchBoard.plist

                     [loaded] com.google.keystone.daemon.plist

                     [loaded] com.microsoft.office.licensing.helper.plist


    Launch Agents:

                     [loaded] com.adobe.CS5ServiceManager.plist

                     [loaded] com.google.keystone.agent.plist


    User Launch Agents:

                     [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

                     [loaded] com.facebook.videochat.Akshay.plist

                     [loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist


    User Login Items:

              Sony Ericsson Bridge Helper




    3rd Party Preference Panes:

              Flash Player



    Internet Plug-ins:



              Flash Player.plugin





              QuickTime Plugin.plugin



    User Internet Plug-ins:

              Google Earth Web Plug-in.plugin



    Bad Fonts:



    Top Processes:

              14.6  %          WindowServer

              6.9   %          coreaudiod

              6.4   %          uTorrent

              1.9   %          WebProcess

              1.4   %          iTunes

              1.2   %          EtreCheck

              0.5   %          fontd

              0.2   %          NotificationCenter

              0.1   %          Dock

              0.0   %          Microsoft

  • ~Bee Level 7 (31,425 points)

    akkijain --


    You're using Torrents?   IMHO, that's just asking for problems.

  • akkijain03 Level 1 (0 points)

    ya , m using torrent, but how can it cause problem?

  • John Galt Level 8 (45,943 points)



    Read the following and create a new, "temporary" user account. Log out of your existing account, and log in to the temporary one. See if the behaviour changes while using the "temporary" one:



    Creating a temporary account to isolate user-specific problems: Isolating an issue by using another user account



    Be certain to log out of your normal account (or restart your Mac) before logging in to the temporary one.

  • akkijain03 Level 1 (0 points)

    hey...can i reset my whole mac?

  • John Galt Level 8 (45,943 points)

    akkijain03 wrote:


    hey...can i reset my whole mac?


    As in erase it completely, and start over? Yes, that is certainly an option, and if you do not want to devote the time to fixing what is wrong it may be the most expeditious one. That is up to you to decide.


    Torrents are an invitation for malware as ~Bee wrote, and you are using two torrent clients (BitTorrent and uTorrent). It is nearly certain that this resulted in something that must be eradicated, the only question is what it is and how to get rid of it.

  • akkijain03 Level 1 (0 points)

    thank u so much friends!!!

    can u tell me how to reset whole mac??