HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

dmyoung6

Level 1 (0 points)

Q: I installed the latest version of iTunes, 10.7?, and my Vista computer won't open it due to a DEP problem. How do I fix that?

I installed a new version of iTunes on my Vista comuter and iTunes will not open due to a Data Execution Prevention issue. How cam I fix this?

iTunes, Windows Vista

Posted on Nov 25, 2012 6:45 AM

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Q: I installed the latest version of iTunes, 10.7?, and my Vista computer won't open it due to a DEP problem. How do I fix that ... more

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by b noir,

b noir Nov 25, 2012 1:18 PM in response to dmyoung6
Level 9 (72,129 points)

Nov 25, 2012 1:18 PM in response to dmyoung6

Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?
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by yellowrose223,

yellowrose223 Nov 25, 2012 1:40 PM in response to dmyoung6
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Nov 25, 2012 1:40 PM in response to dmyoung6

I just got off the phone with senior level support at apple. There are two things she had me do to fix this problem.

1. Uninstall itunes and then re-install version 10.7 from the apple website here: http://www.apple.com/itunes/

2. Then go here: http://support.apple.com/kb/dl837, this will take you to the Quick-time version 7.7.3 for Windows page, download & install this version. You will need to reboot after this install and once you have finished you should have no problems opening Itunes.
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