5 Replies Latest reply: Dec 4, 2012 9:22 PM by wiggysmac
wiggysmac Level 1 Level 1 (0 points)

My mail server has stopped sending mail - I use sitewelder webmail and it is fine on my iphone and the webmail, it just wont work on the Apple Mail software. I have checked and rechecked the settings, passwords etc. the connection doctor details give this info

 

CONNECTED Nov 25 18:31:33.950 [kCFStreamSocketSecurityLevelNone]  -- host:mail.sitewelder.net -- port:587 -- socket:0x7fb0bcb78330 -- thread:0x7fb0bc817120

 

 

READ Nov 25 18:31:34.015 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.sitewelder.net -- port:995 -- socket:0x7fb0bcc55a30 -- thread:0x7fb0bc87a290

+OK Logged in.

 

 

WROTE Nov 25 18:31:34.022 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.sitewelder.net -- port:995 -- socket:0x7fb0bcc55a30 -- thread:0x7fb0bc87a290

QUIT

 

 

READ Nov 25 18:31:34.049 [kCFStreamSocketSecurityLevelNone]  -- host:mail.sitewelder.net -- port:587 -- socket:0x7fb0bcb78330 -- thread:0x7fb0bc817120

220 atmail.sitewelder.net Welcome to the @Mail SMTP Server ( Exim )

 

 

WROTE Nov 25 18:31:34.069 [kCFStreamSocketSecurityLevelNone]  -- host:mail.sitewelder.net -- port:587 -- socket:0x7fb0bcb78330 -- thread:0x7fb0bc817120

HELO unknown-10:9a:dd:b0:72:54.home

 

 

READ Nov 25 18:31:34.116 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:mail.sitewelder.net -- port:995 -- socket:0x7fb0bcc55a30 -- thread:0x7fb0bc87a290

+OK Logging out.

 

 

READ Nov 25 18:31:34.168 [kCFStreamSocketSecurityLevelNone]  -- host:mail.sitewelder.net -- port:587 -- socket:0x7fb0bcb78330 -- thread:0x7fb0bc817120

501 Syntactically invalid HELO argument(s)

 

 

CONNECTED Nov 25 18:31:34.277 [kCFStreamSocketSecurityLevelNone]  -- host:mail.sitewelder.net -- port:25 -- socket:0x7fb0b9ef74c0 -- thread:0x7fb0bc817120

 

 

READ Nov 25 18:31:34.376 [kCFStreamSocketSecurityLevelNone]  -- host:mail.sitewelder.net -- port:25 -- socket:0x7fb0b9ef74c0 -- thread:0x7fb0bc817120

220 atmail.sitewelder.net Welcome to the @Mail SMTP Server ( Exim )

 

 

WROTE Nov 25 18:31:34.383 [kCFStreamSocketSecurityLevelNone]  -- host:mail.sitewelder.net -- port:25 -- socket:0x7fb0b9ef74c0 -- thread:0x7fb0bc817120

HELO unknown-10:9a:dd:b0:72:54.home

 

 

READ Nov 25 18:31:34.481 [kCFStreamSocketSecurityLevelNone]  -- host:mail.sitewelder.net -- port:25 -- socket:0x7fb0b9ef74c0 -- thread:0x7fb0bc817120

501 Syntactically invalid HELO argument(s)

 

Any help gratefully recieved


MacBook Pro (15-inch Mid 2010), Mac OS X (10.7.5)
  • 1. Re: Mail stopped sending but is recieving ok any ideas?
    Camelot Level 8 Level 8 (45,790 points)

    The most outstanding elemernt is the fact that your DNS is broken:

     

    HELO unknown-10:9a:dd:b0:72:54.home

     

    Your client is identifying itself as unknown-10:9a:dd:b0:72:54.home which is just wrong on so many levels.

     

    Fix your DNS and see what happens.

  • 2. Re: Mail stopped sending but is recieving ok any ideas?
    wiggysmac Level 1 Level 1 (0 points)

    Thanks, not being very techie, what's my dns and how would I begin to fix it?

  • 3. Re: Mail stopped sending but is recieving ok any ideas?
    mmflynn Level 1 Level 1 (0 points)

    I have resolved the issue on my machine.

     

    My computer's name was complex ( Mike's Computer (2) ) and this appeared to result in a host name that was not translatable. I went to the Preferences -> Sharing and then selected the Edit button to change the host name. I changed the host name to MikesComputer and then rebooted the machine.

     

    Apple mail is now sending the EHLO response with a host of mikescomputer.home vs. previously the incorrect 'unknown-00:17:XX:XX:XX:10.home' - which is technically invalid but accepted by some smtp servers.

     

    A clip from the log file now look as follow ...

     

    READ Nov 28 22:09:57.744 [kCFStreamSocketSecurityLevelNone] -- host:XXX -- port:587 -- socket:0x11796cd20 -- thread:0x11a0855f0

    220 mail10.atlas.pipex.net ESMTP Exim 4.71 - "ATLAS SMTP Service" Wed, 28 Nov 2012 22:09:57 +0000

     

    WROTE Nov 28 22:09:57.795 [kCFStreamSocketSecurityLevelNone] -- host:XXX -- port:25 -- socket:0x118567c30 -- thread:0x11842a390

    EHLO mikescomputer.home

     

     

    Notes

     

    1 - I have replaced some of the specific identifying information with XXX

    2 - The Invalid address appears to be 'unkown-[Your Ethernet card's MAC address].home'

  • 4. Re: Mail stopped sending but is recieving ok any ideas?
    UptimeJeff Level 4 Level 4 (3,390 points)

    Would be good to see your server's smtp config. Paste the results of this command run from terminal:

     

    sudo postconf -n
    

     

     

    It would be best to see the results of above.. but if you want a head-start, the following should resolve it.

     

    sudo postconf -e "smtpd_helo_restrictions = permit_sasl_authenticated, permit_mynetworks, reject_non_fqdn_hostname, reject_invalid_hostname, permit"
    sudo postfix reload
    

     

     

     

    Probably best though if you post your config for a quick review.

  • 5. Re: Mail stopped sending but is recieving ok any ideas?
    wiggysmac Level 1 Level 1 (0 points)

    Thank you that sorted it!