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IPhone not recognised by pc

Hi there


I have been struggling to resolve an issue with my iPhone 3G. It just stopped working and when I connected it to my laptop via a USB port my pc or itunes does not recognise it. It also will not charge if I plug it into an electric socket. I have also tried to connect it on a different laptop without sucess. I have tested the cable and there is nothing wrong with it as it works ok with my friends iPhone. I am using Windows XP Professional 2002 Service pack 3, and my laptop is up to date with windows updates ect.


I searched the help forums on Apple and google and I think that I have worked out the problem. I am not 100% sure thats its the driver but in my Device Manager folder there is no Apple Mobile USB Device or driver listed so I think this may be it. I uninstalled itunes in the order that was advised, on the apple support page and then reinstalled it...but still my phone is not recognised. Is there a way that I can download the driver? Is there a link to download it please? I also do not have Apple recovery mode in my device manager folder and when I tried to follow the instructions to put my phone into recovery mode it did not work. My phone is now out of charge so I cant even switch it on. I would be grateful if anyone can advise me how to resolve this issue or knows what may be causing this problem. Thanks so much in advance.

iPhone 3G

Posted on Nov 25, 2012 11:07 AM

Reply
5 replies

Nov 25, 2012 11:26 AM in response to bhazel

Thank you Bhazel, as I mentioned I have already gone through these support pages and have not had any success repairing my phone.


I think the issue is the fact that the Apple Mobile USB Device is not listed in my device manager folder so I think I have to install it somehow but cant find a link for the download. Or perhaps someone has a different view on what could be wrong


Thanks again for your reply

Nov 30, 2012 2:41 PM in response to AllyGB

I had this with itunes 10 and still have it with itunes 11. With me it's apple mobile device support that itunes says it needs. Like you ive been through many of the uninstall and reinstall episodes. No luck. Now I don't even have apple mobile device support in the list of add/remove software control panel - it just is not there, so I can't uninstall it. Though - apple mobile device support is running in services? I've tried to upgrade to a later version of apple mobile device support - but that just rolls back after a while leaving me back at square one...

Just about given up on it...

IPhone not recognised by pc

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